Entry Level Network Operations Center Operator position in
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Port Saint Lucie West for facility receiving and transmitting TV Channels over satellite and Internet .
Ideal candidate has the following qualifications:
AA in Computer Science , Networking , Engineering
Knowledge of Telecommunications and IP Networks desirable but not mandatory.
CISCO or Juniper knowledge highly desirable
Fluent English (speaking and writing ) Spanish highly desirable but not mandatory
Ability to answer and make phone calls interacting with customers ( TV & cable Networks ) and service providers ( fiber optic , electricity, satellite )
Willing to develop intimate knowledge of computer networks and satellite equipment in order to develop the ability to troubleshoot and resolve minor issues independently
Ability to memorize facility emergency procedures, and perform the procedures independently
Candidate should be able to lift 60 lbs and climb ladders. This position will require that you enter tight spaces.
Willing to work on Graveyard shifts and weekends ( one position for weekends and one for night shift)
Willing to be trained and start at operational level with potential to growth to supervisory and management positions and / or to systems installation /integration areas .
Shift Operator is responsible for Tier 1 operations monitoring and technical support and escalation covering the following systems:
Computer Servers for Video Processing ( Capture, Ingest, Play-out , Encoding )
Satellite Downlink antennas and receiver for TV channels
IP Networking - Routers, Servers
Video Encoders and Multiplexers
Network Operating Center - NOC with Monitoring Multiviewers ( TV Monitors ) , Spectrum Analyzers , Monitoring software , IP Transmission
Satellite Transmission systems Monitoring and troubleshooting ( encoders, modulators, multiplexers, amplifiers, antennas ,receivers, LNBs , etc)
Routine round inspections of Building Infra-Structure - Electrical, UPS, Generator, Air Conditioning, Fiber Optics
Basically the NOC operator will do the following :
Watch TV Monitors - several monitors showing different channels
Watch alarm monitors - TV monitors showing alarms
Answer Phone calls
Do a routine visual inspection on all the systems in the building
In case of any situation , such as a channel off the air , escalate the issue to supervisor
Take the actions recommended by the supervisor to fix the problem , such as re-start equipment , switch to a back up .