Our Portland Leather Goods team is made up of artists, painters, actors, woodworkers, teachers, writers, photographers, designers â€“ unique individuals from all walks of life â€“ working together to make high quality full-grain leather products for the masses!
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We currently have an opening for writers in in amazing our Customer Service department!
People around the world love our products but they have questions, thoughts and concerns. Sometimes they just want second opinion on what to purchase. They as for help.
This job includes helping people to get the leather bag they have been looking for quite some time. They may want to know about leather care, how to exchange something, and sometimes need help from the shipping team to solve minor issues that pop up. The biggest goal of the customer service team is making sure that anyone interacting with the company is walking away with a positive experience. We really listen to and connect with our customers, and they purchase from us again and again because of the time and care we put into every interaction.
ATTRIBUTES WE ARE LOOKING FOR:
KIND AND PATIENTâ€“ a big part of the job is empathizing with others
STRONG WRITING â€“ get the information across clearly, in a friendly tone without typos
CONFIDENT ON THE PHONE â€“ 90% of our customer service is done through email, but we do get phone calls throughout the day
TEAM PLAYER WITH A LIKABLE PERSONALITY â€“ we are truly like a small family here and we are constantly getting input from each other
RELIABLE â€“ we have a lot of work to do and product information is constantly changing so you need to be around to keep up
MORE DETAILS TO CONSIDER:
36-40 hours a week (Thanksgiving and Christmas off but overtime will be required from Nov 9 until Dec 30 and vacation time not permitted)
Access to Medical and Dental Plans
Paid Time Off and Holidays after 90 days
Please send us an email with a cover letter and resume to: [email protected]
Cover letters can be casual â€“ think of it as a way to introduce yourself! Feel free to share your Instagram or some fun photos that help us get a sense of what youâ€™re like. We do not contact everyone to interview, so please make sure you give us enough information to determine if you are someone we want to introduce to the team.
Check us out at www.portlandleathergoods.com // Instagram: @Portlandleather