A job is just a job. A career at the Space Needle is an adventure; an opportunity to transform ordinary moments into memories of a lifetime for thousands of guests. Itâ€™s endless possibilities and a skyâ€™s the limit atmosphere. On this team you will be a vital part of the Space Needle. Youâ€™ll become an integral part of our operations, with a team of hard-working, open coworkers who collaborate to help advance the Space Needle mission, and help one another thrive.
QR Code Link to This Post
GENERAL POSITION SUMMARY :
The Guests Services Flex representative will surpass the expectations by overseeing theâ€¯safety and integrity of all Team Member s, Guests s , and property associated with the Space Needle and Chihuly Garden and Glass.â€¯
Officers are expected to become proficient in the various technologies and programs used to provide 24/7 video surveillance of all associated properties, as well as be comfortable with a variety ofâ€¯de-escalation and emergency response/First-Aidâ€¯techniques.â€¯Flexible schedules are preferred due to the 24/7 nature of the operation. Some early morning orâ€¯late-nightâ€¯shifts will be required.
PRIMARY FUNCTIONS :
We Create our Future. Today
Proactively implement the security plan and operations of the Space Needle and Chihuly Garden and Glass Exhibition .
Promote a clean, positive, courteous, and professional attitude and appearance to all Space Needle Team Member s and Guests s .
Be a communications specialist: Officers must be able to interact with fellow Team Member s and Guests s in a variety of high stress situations while maintaining a calm demeanor and respectful tone .
Always remain respectful and courteous.
Maintain good relations with Seattle Center Emergency Services Unit and Seattle Police Department .
Ensure that key and card access control procedures are followed .
Prepare daily log on a consistent basis, display proficient written communication and record keeping skills .
Back up all Security databases, both electronically and in hard copy format .
Rove and patrol the premises to ensure the safety of the Space Needle/Chihuly Garden and Glass, as well as their Guests s and employees .
Review DVR periodically for potential for potential problems or breeches of security .
Complete incident reports and time sheets in a timely fashion .
Properly utilize radio while on duty to answer all calls and provide updated information to Security Dispatch .
Assist other employees to enhance customer service or assist in emergencies .
Operate the fire panel and fire suppression system .
Knowledge of all locations of water shut offs and how to operate them .
Assist with disaster preparedness: i.e., earthquakes, fires etc.
Screen Guests s using Evolv threat detections systems and handheld wands .
Monitor Avigilon camera system. Be able to negotiate the system to troubleshoot or view previous video .
Assist with proper, confidential, and thorough investigations as directed .
Provide a strong visual presence in all retail areas, being careful to observe and report possible/actual shoplifting activities .
Occasionally walk employees to their cars if requested for security/safety reasons .
Ensure that any other security hardware is in good working order at the beginning and end of each shift .
Ensure cleanliness and participate in cleaning of work area and as assigned.
Take steps to ensure proper social distancing between Team Member s and Guests s .
As needed, assist in safely removing and escorting people from company property, working with external security or law enforcement if necessaryâ€ instead of calling out terminated employees .
Incorporate and support initiatives that improve overall health and wellness.
Be Open, Help People Grow
Assist in the ongoing training of fellow Team Member s in the operation in the Guests Safety Officer position.
Work successfully with both a diverse Team and Guests s .
Work Smarter, Not Harder
Be intentional in understanding the process, procedures, and systems. Continuously look for opportunities to improve efficiencies, incorporate and share key learnings.
Assist in opening and closing department routines including cleaning and sanitizing. Set your Team Member s up for success!
Life is too Short
Anticipate and Connect- Be informed of scheduled group reservations and any special needs that may need to be addressed .
Focus on solutions, not on frustrations.
Adhere to Health Safety procedures established by the Space Needle and Chihuly Garden and Glass .
Big Legacy, Small Footprint
Do your part to minimize and reduce waste, conserve resources, operate efficiently, and protect air and water quality.
Participate in community outreach opportunities.
Lead by example and assist Guests s and Team Member s in responsible practices.
We Innovate, Be Iconic
Approach the experience through the lens of the Guests s and apply our Brand filters.
Provide information about the Space Needle, the Chihuly Garden and Glass Exhibit, other attractions, Seattle and the surrounding area.
Any other responsibilities defined by management.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED :
Formal self-defense training and/or willingness to learn if required and training provided by the employer .
Experience with security â€“ civilian or military .
Excellent verbal and written communication skills .
Ability to prepare clear, detailed and accurately written reports in a timely manner .
Ability to operate two-way radio, communications and surveillance system equipment .
Ability to operate multi-line telephone system under busy and/or stressful situations while multi-tasking .
First Aid/CPR Certification or ability/willingness to obtain certification within sixty days of hire .
Proven great Guests service skills.
Strong computer skills including Outlook, Word, Excel and other databases as required .
Be able to learn in-house security access card system .
Confidence and proficiency in ability to defuse hostile situations with verbal de-escalation techniques .
Comfortable working with a diverse population.
Comfortable following company social distancing and PPE requirements (including wearing a mask for entire shift and gloves when handling merchandise ) with or without reasonable accommodations .
Comfortable participating in wellness checks including Covid19 testing, and temperature checks during the pandemic.
Be able to lift 50lbs with the ability to perform physical activities inherent to security patrol duties, such as bending, walking, running, standing, and rapidly ascending or descending stairs in a high-rise structure as needed for the duration of a shift, up to 12 hours .
At the Space Needle we believe we are a stronger team because of our diversity. Our team members reflect our inclusive city, diverse country, and multicultural world. The Space Needle is proud to be an Equal Opportunity Employer.