We are looking for Motivated IT Support Technicians!
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Do you love IT and want to grow and challenge yourself with new environments?
Are you passionate about helping people and saving them from the nightmare of IT troubles?
Skyriver IT is looking for unique people that have the personality to engage business clients and also have the technical experience to work on multiple IT environments.
COMPENSATION: DOE+Health Benefits+401K Matching and offer a long-term career path into the engineering team, project team, or security team at Skyriver IT. employment type: full-time
TEAMWORK In addition to connecting every day, we have weekly all-employee meetings where we catch up and provide what we learned throughout the week as well as quarterly team building outings. Know that you have an engineering team that will assist you and a team lead that works with you directly to expand your horizons and ensure you donâ€™t feel like you are alone on an island.
COMMUNICATION We respect each other's views and personality. This also reflects in how we treat our clients and how we are treated by our customers... compassion and professionalism goes into everything that we do.
CONTINUOUS LEARNING IT is constantly changing so we ensure that you have the training to work on new networks and environments. Business as usual to us means continuous learning and meeting exciting companies in San Diego to support their IT infrastructure.
RESPONSIBILITIES OF THE HELP DESK TECHNICIAN
â€¢ Provide professional and caring technical support to our clients by managing your service request queue.
â€¢ Help to keep our clients' end users productive by documenting, monitoring, and resolving issues in a timely manner.
â€¢ Work with the Service Desk Manager to manage expectations and service levels with our clients.
â€¢ Perform root-cause analysis and resolution.
â€¢ Research knowledge base repositories for technical solutions and configurations.
â€¢ Know when to escalate problems that require additional support.
â€¢ Maintain industry expertise by learning new and evolving technologies and by attaining desired professional certifications.
â€¢ Contribute to Skyriver ITâ€™s vision and direction by helping improve Service Desk practices.
â€¢ Work with the Service Desk manager for scheduling and dispatching on-site to resolve service requests.
The Service Desk Technician must possess a minimum of two years of customer service experience and a basic knowledge of network and desktop technology comprised of the following technologies:
â€¢ Industry standard PC and workstation hardware
â€¢ Windows XP, Vista, 7, 8 and 10 OS
â€¢ Cloud-based services including Office 365, Egnyte, Dropbox and Google Drive.
Why Skyriver IT?
Our culture is built on the foundation of integrity, teamwork, passion for exceeding customer expectations, a sense of urgency and having fun.
â€¢ You'll have access to the newest technology
â€¢ You'll be encouraged and receive the support needed to earn professional certifications, making you more knowledgeable and valuable within the industry.
â€¢ Our employees are uniquely positioned to help drive growth and create new opportunities for the entire team.
â€¢ You will not need to leave Skyriver IT to advance your career. Our best people stay with us and grow with us!