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Help Desk Specialist - systems/networking

City: Vancouver
Date: 10 Sep 2020
Category: Systems / Network

We are seeking a help desk specialist to join our IT team in our Vancouver office. The successful candidate will provide support of the end-user Windows environment, VOIP, network infrastructure, and email system.

Reporting to the IT Manager, you, as part of the team will be providing day to day office helpdesk support and help identify, research, and resolve technical issues with a timely response. You will also be participating in various systems upgrades and other IT projects and deployments.

Help Desk Specialist

Duties and Responsibilities:
 Provide technical assistance and support for service requests related to the firm’s computer systems, hardware, software, remote access and mobile devices;
 Provide services to users in a professional, confident, and courteous manner;
 Have a thoroughly understanding of the existing network infrastructure and appliances, Servers and applications and how they work together;
 Assist the existing architecture with hands-on network troubleshooting;
 Research and implement alternate solutions for existing infrastructure and applications where appropriate;
 Have a thorough understanding to work with Group Policies, security baseline and firewall rules;
 Prioritize workloads and exercise superior problem solving skills and issue resolution;
 Maintain the IT Knowledge Base and update documentation on current systems;
 Available to provide onsite and remote assistance outside of normal business hours as needed;
 Participate in after hour’s on-call schedule.

 Diploma or Associates Degree in Computer Technology
 3+ years of experience in a technical service environment troubleshooting hardware/software
 Working knowledge of Windows Operating Systems
 Working knowledge of Microsoft Office 365
 Working knowledge of MS Windows Server environment and Active Directory
 Working knowledge of a virtualized environment
 Working knowledge of Group Policy, Email Security and Firewall policies
 Experience with Document Management system is an asset
 Experience with Legal IT applications and services is an asset
 Recognized and current accreditations are an asset. (e.g. CompTIA A+)
 Excellent problem solving skills, organizational skills, and interpersonal skills
 Excellent verbal and written communication
 Demonstrated ability to work effectively in a fast paced team environment
 Strong demonstrable collaboration and process adherence skill set
 Excellent organizational and time management abilities required to prioritize a high volume of tasks or competing priorities
 Dedicated to providing quality end user support by providing service beyond expectations;
 Excellent communication and interpersonal skills;
 Proven problem-solving skills with the ability to visualize and deliver creative solutions;
 Law firm or professional services experience preferred but not required
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