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Helpdesk Support Technician - systems / networking - operations job...

JobPosting
City: San antonio
Date: 10 Sep 2020
Category: Systems / Network

L.K. Jordan is currently seeking a Helpdesk Support Technician for a 1-year contract with a local university starting as soon as possible! Candidates should have at least 1-2 years of experience in a demonstrated Helpdesk role or other IT based position. Candidates will be working on-site and be expected to troubleshoot a variety of desktop, infrastructure, and networking issues over the phone or by remoting in. Hours are Monday – Friday with Saturdays as needed and hours ranging from 8:00 AM to 8:00 PM depending on needs of the day, however most days will be 8:00 AM to 2:00 PM. Pay will be $20.00 - $30.00/hourly depending on experience.

Responsibilities:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Requirements:

• If applicant does not have an IT based degree, candidates can have a combination of certifications and experience to be considered
• Must have a High School Diploma or GED
• Must be able to pass a drug test and background check
• Must have a valid Driver’s License and Reliable Transportation

To apply please respond with resume by clicking "Reply" at the top.

L.K. Jordan & Associates is an equal opportunity employer.

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