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SyncroMSP is looking for a Test Engineer (Remote) - software / qa /...

City: Atlanta
Date: 31 Jul 2020
Category: Software / QA / DBA

Syncro is a software platform that helps IT Professionals support small businesses all over the world. It combines features for Professional Services Automation (PSA), Remote Monitoring and Management (RMM) and Remote Access. We have a really fun (and completely remote) team full of awesome people, and we’re super passionate about helping our customers lead happy and efficient lives. Our company culture is positive, supportive, and feels like family. If you think you’d be a good fit, we’d love to hear from you!


Syncro is a small team crafting applications that help small businesses be more successful. Our software does job tracking, marketing, invoicing, integrates tons of online tools and we’re looking for someone who can help us make our platform even more powerful. Our users make sure all things “IT” are running smoothly for their clients (think computers, printers, anti-virus, etc). With our software, IT business owners and employees spend more time with their family/friends and less time in Excel. We like this :)

We are a different kind of software company -- we know that making the lives of our customers easier and more fun is the way to build great long-term relationships.

We're building a company that values human beings, creativity, trust, and inspires success and happiness in the lives of our employees and customers. We’re completely remote, so we mostly work from home or from co-working spaces, and have employees all over the world!

If this sounds like the kind of team you want to be part of, we want to hear from you.


Our QA team is new and growing with a couple Test Engineers and more expected to join the team over the coming months. The QA team is responsible for making sure our releases are high quality and ship in a timely manner. The work is a mix testing features or tools in development and verifying issues and feedback reported by our users. The QA team works very closely with developers, technical support, and production to make sure any needed fixes ship quickly and any releases are functional and polished.


-Salaried position designed to grow with the company (seriously, try us).
-Join a great team and we'll keep you challenged, learning, passionate, and growing.
-Results-oriented: Help us build and ship the best software and see the happiness it generates with our users.
-Small team: We’re a team of fewer than 50 people with a close-knit, positive, and fun culture.
-Flexibility: We are a completely remote team, so everyone works from home or co-working spaces. Again, we're results-oriented and want to help you create a position that suits your life.
-Benefits: We provide awesome health, vision, and dental benefits for our employees, their spouse, and dependents! ---We also provide parental leave, 401(k), and an education reimbursement benefit so you can learn new skills while working at the company.
-Fun: We genuinely love coming to work every day and building products that help make our users’ lives easier.


-Perform all phases of software testing.
-Write clear, actionable bug reports.
-Help to ensure the software high quality by contributing to software products, internal tools, test environments, and QA processes.
-Work with engineers, product owners, and stakeholders to ensure software deployments are successful by being fully tested and on-time.
-Work closely with engineering and production teams to ensure quick turnaround on fixes
-Create, modify, and review test requirements, plans, cases, and documentation.
-Identify, record, track, and thoroughly document bugs.
-Primarily black box testing - experience with debugging tools, and working directly with the developers identifying issues and getting them fixed is a plus.
-Lots of collaboration with other members of the team (production, dev team, technical support, customer success, etc.).


-A minimum of 3 years of experience as a software tester.
-Exceptional focus and attention to detail.
-Excellent cross-functional communication skills - verbal, written, and electronic.
-Strong knowledge of various software testing methods and tools (Regression, Black box testing, Acceptance, Performance).
-Experience creating effective test plans and test cases.
-Ability to thrive in a fast-paced environment, manage multiple tasks and deadlines, and adjust to shifting priorities as they arise.
-Ability to efficiently balance thoroughness of test case coverage with speed of test passes and release.
-A self-starter and possess the ability to research issues, deliver consistent quality, and improve processes.
-A desire to help us grow QA team and processes and lead by example.
-Collaborative and driven to develop yourself and the team you're part of.


-Experience testing SAAS or e-Commerce
-Experience with Atlassian Jira
-Prior QA automation testing experience
-Experience testing full-stack applications and/or APIs


Email us a story of a time when you identified a critical issue in the software you were testing and how the team worked and used the information to plan its release. What happened? Could it have been better or worse?

In this example, demonstrate that you are an individual, you have a personality, you enjoy life, and you enjoy good, detailed work that connects directly with day to day shipping decisions.

Syncro is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.
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