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In the Item Management Specialist role, you'll create high-quality written content for all products sold on ShopHQâ€™s digital platforms and manage multiple projects under tight deadlines. You'll drive sales and increase conversion by presenting retail descriptions in ShopHQâ€™s fun, adventurous brand voice. Attention to detail, a passion for writing, and a creative personality are must-haves since your words will be communicating directly to our customer! You'll also take the lead as a customer advocate by anticipating customers' needs, articulating key product features, and taking action on ratings and reviews. Excellent writing skills, a history of effective collaboration with company-wide teams, and a dedication to flawless execution are what you need to be a successful Item Management Specialist.
Fun Team and Great Benefits!
â—¦Health care benefits (including dental and vision)
â—¦Retirement savings benefits such as a pension and 401(k)
Our flagship network, ShopHQ is a multiplatform interactive television network offering a balanced assortment of proprietary, exclusive and name brands to consumers in an engaging and informative shopping environment via television, online and mobile. ShopHQ reaches more than 84 million television homes with unique storytelling & entertaining content.
Apply here: https://recruiting.ultipro.com/SHO1006SHQ/JobBoard/2905bd37-0538-4df3-8d15-b3b9725c275a/Opportunity/OpportunityDetail?opportunityId=f8c57dc3-acc8-4bc9-b0de-5fe590a2a44c
â€¢Engage the customer by writing product sales descriptions on the digital platforms, articulating key features and benefits to increase conversion while delivering content in the ShopHQ brand voice.
â€¢Organize and prioritize workload to meet assigned service level agreements amidst changing deadlines.
â€¢Follow Associated Press (AP) and ShopHQ style guidelines
â€¢Research and write additional product marketing content, crafting and editing copy to best perform the role of â€œdigital sales hostâ€ online while applying SEO best practices
â€¢Maximize sales by assigning compelling cross-sells to products and becoming a highly knowledgeable product expert in specific merchandise categories
â€¢Merchandise products within the websiteâ€™s department structure and taxonomy
â€¢ Taking definitive action to improve the customer experience by troubleshooting challenges, investigating questions and developing resolutions to issues
â€¢Partner with Photography team, requesting and publishing all product images
â€¢Actively engage with Merchandising, Planning, QA/QC, Sales and Digital teams, acting as a point-person for web sales presentation and bridging the Digital/TV businesses
â€¢Work with Item Management leadership to make strategic recommendations for department objectives and execution process
â€¢Collaborate with the Legal & QA/QC departments to maintain FTC compliance online and within the mobile site
â€¢Use many technical applications daily, including Microsoft Suite and ShopHQâ€™s site merchandising and photography tools
â€¢Fulfill on-call rotation, monitoring and resolving PMT inbox issues and work orders
â€¢Other projects, initiatives and duties as assigned
QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
â€¢Bachelorâ€™s degree (B.A. or B.S.) or equivalent combination of education and experience (Degree can be in progress)
â€¢Prefer 3-5 years' experience in copywriting, public relations, or advertising
â€¢Superb organizer with high attention to detail to successfully handle multiple projects with tight deadlines
â€¢Ability to navigate ambiguity and solve problems
â€¢Strong work ethic with a highly productive, proactive, flexible approach to daily work and problem-solving
â€¢Exemplary copywriting skills
â€¢Helpful and approachable attitude
Item Management Specialist > Sr Item Management Specialist > Item Management Lead > Manager > Senior Manager > Director
iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.
The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMediaâ€™s Human Resources department for further direction.
This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.