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Service Desk Representative (various shifts) - technical support -...

City: Boulder
Date: 22 May 2020
Category: Technical Support

CTG is currently hiring for several Service Desk Representatives for our client in Boulder, CO.

Various shifts are available, Monday-Friday which include the following shifts:

5AM-1:30 PM

In this role, our Service Desk Representatives will provide an all-inclusive, customer service experience for our client’s customers. This includes using your customer service knowledge to provide support for business to business equipment issues. You’ll answer a wide array of questions and provide support to end users on computer related issues. The ideal team member is focused and organized, loves technology, and enjoys helping others.

To succeed you must:
• Be able to navigate windows applications, and use web-based search engines.
• Have active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
• Be self-motivated and have the ability to stay on task and take initiative.
• Be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
• Able to present pre-written solutions clearly.
• Consistently use appropriate tone to provide information to customers and problem resolution.
Job Requirements:
• Ideal candidate will have a minimum of 3 months call center experience (desired, not required)
• Must be able to accept a shift between 24x7x365.
• Type a minimum of 30 WPM.
• Must be outgoing and willing talk to clients over the phone.
• Understand customers’ needs and helping them solve issues.
• A passion for delivering an excellent customer experience.
CTG offers Medical, Vision, and 401(k). We also have access to more than 2,000 web-based technical, professional and business development courses. This is a fun, fast-paced team environment with a casual dress code.


CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
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