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Internal IT Systems Administrator - systems / networking -...

City: Seattle-tacoma
Date: 22 May 2020
Category: Systems / Network

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ISOutsource is an IT services and support solutions provider focused on helping small and medium sized businesses feel happy, supported and productive with their IT. With over 26 years of experience in IT consulting services and support, we provide the most cost-effective technical solutions to help maximize our clients' return on investment in technology and human capital. Our mission is to provide excellent outsourced technology services with the highest standards of customer service, professionalism and competence to make our customers feel happy, supported, productive and satisfied with their technology investments.

Job Summary

ISOutsource, a market leading Microsoft Gold Partner and fast-paced and growing IT consulting services firm located in Seattle, is looking for an experienced Support Technician with strong technical skills, understanding of industry best practices, and an extraordinary passion for customer service. This opportunity will provide the right candidate with an extremely challenging yet rewarding work for small to medium sized business throughout our community. This is a challenging job with commensurate rewards for someone with an entrepreneurial spirit, relentless drive, engaging personality, and strong organizational skills.

The right candidate will join our growing team of talented technical personnel at one of the few Microsoft Gold Partners in the SMB networking space, and build their technical skills.

The IT Systems Administrator role involves carrying out the following key duties from our Bothell, WA office: Note this is an Internal IT position and not a client facing consulting position.

- Provide first line technical support including desktop and server support to ISOutsource employees
- Solve a wide variety of issues in a fast pace
- Some specialized application support calls received (training provided)
- Carry out day-to-day network administration tasks
- Perform routine server maintenance tasks
- Provide in-house technical support
- Work in an energized team and fun office environment
- Partner with Support colleagues skilled in a variety of technical arenas
- Partner with a great group of field consultants
- Some local travel required

Our ideal candidate will possess the following qualities:

- A passion for customer service
- A solid work ethic
- Excellent communication skills at technical and non-technical levels
- Excellent written communication skills
- Excellent time management and multi-tasking skills
- Attention to detail and quality of work
- Advanced troubleshooting skills
- Eager to learn new technologies
- Flexibility (early morning, evening, and weekend work will occasionally be required)

Candidates should have experience with some or all of the following technologies:

- Windows 10
- Office 365 suite
- Microsoft Azure
- Microsoft Intune
- Windows Server 2019
- Exchange 2016 and later
- SQL 2019
- Backup Solutions
- Anti-Virus Solutions
- Layer 2 networking including VLANs
- Routers / Firewalls
- Familiarity with SOC 2

Experience & credentials required:

- 5+ Years of technical support experience
- MCP or greater certification and ability to attain certification MCSA / MCSE within 6 months of employment
- Valid driver's license
- Ability to pass a pre-employment background check and favorable past employment & reference checks

ISOutsource is an equal opportunity firm. ISOutsource offers an excellent benefit package to full-time employees including medical, dental, vacation, personal training budget and 401k plan

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