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Technology Support Specialist 1 - technical support - job employment

City: Eastern NC
Date: 05 Mar 2020
Category: Technical Support

compensation: 12-15/hr DOE
employment type: full-time
Technology Support Specialist 1
Vector Choice Technology Solutions
Employee Type: Full Time
Relocation: Not Offered


Vector Choice provides information technology services and solutions to businesses of all sizes in many different industries throughout the US and internationally. We have cultivated a highly dependable team of experts who hold a large variety of technology certifications from third-party vendors allowing us to manage a wide variety of systems and platforms. We understand that our success is based on the value that our employees provide through client service and technical expertise. We value the close knit work environment that we have created at Vector Choice and work hard to maintain that environment as we continue to grow.

Job Description

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiply locations and many different industries. You will be responsible for administration and internal support of the Customer's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Key Responsibilities

- Honest, self-motivated, professional, team player and the ability to work with minimal supervision
- Travel to client offices when needed
- Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities
- Ability to learn new technology quickly
- Must be able to quickly and correctly diagnose problems with computer systems and introduce a resolution
- Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc.
- Answer client calls and create detailed tickets.
- Escalate tickets to the appropriate technician when needed.
- Remote/ On-site troubleshooting of level 1 issues such as desktop hardware failures.
- Will be responsible for taking calls on an On-Call rotation.
- Being punctual is mandatory.

Other Responsibilities

- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor and respond quickly and effectively to requests received through from phone calls or email to ticketing system
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with onboarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the NOC for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required

Basic Requirements and Experience
2-year Associate’s Degree in Information Technology or equivalent experience

Preferred Requirements and Experience
Bachelor's Degree in Information Systems, Business, Communications or related field
1-3 years of relevant technical experience

ADDITIONAL DESIRED EXPERIENCE (Not necessarily required):
Certifications including MCP, MCSA, MCITP, A+ and Network+
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