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Field Support Technician - technical support - job employment

JobPosting
City: Houston
Date: 04 Mar 2020
Category: Technical Support

Alta Solutions has 23 years of experience as a leading manufacturer of machinery protection, condition monitoring and analysis systems for critical and balance of plant machinery. Alta Solutions has an opening for a full-time field support technician to provide on-site technical support to install, commission, and support our diagnostic data acquisition related, machinery instrumentation systems.
Job Duties
• On-site installation, commissioning, upgrades, calibration, and repair of Alta hardware
• On-site basic operator training of Alta software products
• Troubleshooting in-house and on-site hardware and software problems
• Answering technical questions on the usage of our software applications
• Issuing and closing support tickets
• Development of troubleshooting/diagnostic procedures
• Proficiency and in-depth knowledge with Alta hardware and software features
• Other duties as deemed necessary

Required Skills and Abilities:
• Extensive PC hardware, Windows O/ S, and IT cybersecurity knowledge
• Strong IT and networking background
• Desire to work in the field with up to 50% travel with occasional international travel required
• Strong troubleshooting, analytical, written, and verbal communication skills
• Strong customer service aptitude and skills
• Working knowledge of vibration and instrumentation preferable
• Must be able to work independently and make sound business decisions

Benefits:
Paid vacation, 401K plan, employee health insurance, relaxed dress code

Please email both your resume AND a cover letter detailing your specific salary requirements
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