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Automotive Services Writer - skilled trades / artisan - job employment

JobPosting
City: Seattle-tacoma
Date: 04 Mar 2020
Category: Skilled Trade / Craft

Looking for a Challenge ?
We are an independent auto repair shop looking for a service writer.

Automotive Service Writer Advisor Job Responsibilities:

*Initiates automotive services and repairs by ascertaining performance problems and services requested.
*Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
*Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
*Develops estimates by costing materials, supplies, and labor.
*Calculates customer’s payment, including deductibles.
*Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
*Obtains approval signatures and enters RO into service database system.
*Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
*Maintains automotive records by recording problems and corrective actions planned.
*Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
*Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automotive Service Writer Advisor Qualifications / Skills:

*Equipment Maintenance
*Problem solving
*Reporting research results
*Quality focus
*Productivity
*Estimating
*Product knowledge
*Customer service
*Safety management

Education and Experience Requirements:

*High school diploma, GED, or equivalent
*2-plus years of experience in a service advisor role strongly preferred
*Experience or certification with specific manufacturer is a bonus
*Computer and point-of-sale proficiency
*Previous customer service experience
*Valid driver’s license with an acceptable driving record

Our working Hours are Monday to Friday 8:00 am to 5:00 pm
Salary and Benefit will be discuss in detail in personal interview
Please call (206)349-5582 Contact Cyrus if you are up to challenge !

We have a very good team and are looking for the best fit for this
position, our business is growing very fast and we need someone that will be a team player.
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