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We are an independent auto repair shop looking for a service writer.
Automotive Service Writer Advisor Job Responsibilities:
*Initiates automotive services and repairs by ascertaining performance problems and services requested.
*Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
*Ascertains automotive problems and services by listening to customerâ€™s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
*Develops estimates by costing materials, supplies, and labor.
*Calculates customerâ€™s payment, including deductibles.
*Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
*Obtains approval signatures and enters RO into service database system.
*Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customerâ€™s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
*Maintains automotive records by recording problems and corrective actions planned.
*Updates job knowledge by participating in educational opportunities and reading manufacturersâ€™ publications.
*Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Automotive Service Writer Advisor Qualifications / Skills:
*Reporting research results
Education and Experience Requirements:
*High school diploma, GED, or equivalent
*2-plus years of experience in a service advisor role strongly preferred
*Experience or certification with specific manufacturer is a bonus
*Computer and point-of-sale proficiency
*Previous customer service experience
*Valid driverâ€™s license with an acceptable driving record
Our working Hours are Monday to Friday 8:00 am to 5:00 pm
Salary and Benefit will be discuss in detail in personal interview
Please call (206)349-5582 Contact Cyrus if you are up to challenge !
We have a very good team and are looking for the best fit for this
position,Â our business is growing very fast and we need someone that will be a team player.