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IT Support - Field Technician (various cities) - technical support -...

City: Chicago
Date: 26 Feb 2020
Category: Technical Support

  • Position Types: Part-Time
  • Travel Requirements: This position will be required to travel locally throughout Chicago and surrounding cities
  • Physical Demands: Ability to lift, carry, and organize heavy computer hardware
How To Apply: Please apply via email
    Position Summary:
    Provides support to distributed PC and networking environments including installation, testing, repair, and troubleshooting stand-alone end-user devices, PCs linked to networks, printers and other computer peripherals.

    Core Responsibilities:
    • Conduct system evaluations (including software, applications, hardware, and programs)
    • Schedule and organize needed repairs, updates, or patches.
    • Maintain, troubleshoot and repair hardware, and computer equipment
    • Offering technical support on-site
    • Troubleshoot computer system issues Provide feedback on processes and documentation
    • Escalate issues to Supervising staff as applicable
    • Perform special projects as assigned by management
    • Stay current on manufacturer equipment policies, changes and maintenance procedures
    • Continually update technical information and best practices to the documentation site
    • Exemplary problem solving and customer service skills
    • Prior hands-on experience working with PC hardware and software
    • Excellent computer skills (including MS Word, Excel, and e-mail software)
    • Effectively communicate with subordinates, peers, customers, and management
    • Explain, and troubleshoot issues using layman's terms
    • Lift at least 75 lbs
    Experience in the following areas is a plus:
    • Experience with Office 365 and Google Apps
    • Working in a nursing or medical environment
    • Experience with Apple, PC, Chromebook, ThinClients
    • Competitive market-based salary, commensurate with experience and education
    Views: 37