Blue Sentry is seeking an experienced, motivated and energetic SRE to join our team. If you have a passion for troubleshooting, solving customer problems, and expanding your skillset, we want to speak with you.
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This role is not intended to be long term as the expectation is the person will be quickly able to move into full time agile managed project work.
Key Roles and Responsibilities Include:
Serve as a support engineer during your assigned shift
Be part of team implementing the incident response procedures.
Engage customers on building new solutions, remediation of incidents, and expanding your technical knowledge
Develop skills to be SRE/DevOps role
Staying abreast on current IT security development to be able to recognize and respond to new threats
Manage and resolve support tickets
Provide client response and solutions within documented service level agreements
Troubleshoot and resolve tickets and alarms
Update client runbooks and standard operating procedures
Add to the Blue Sentry knowledge base of incident resolutions and known errors
Identify trends and patterns in incidents, then automate or fix so it is only actionable, if needed.
Build automation so that you can automate your self out of a job and do more projects
Provide excellent customer service and communication to clients
At least one AWS certification
Some scripting experience: bash, python, powershell, etc.
Experience troubleshooting systems including, but not limited to: Windows, Linux, web applications, databases and AWS infrastructure/services
Windows server administration experience
Linux server administration experience
VPN configuration and user management
Experience using a ticketing system
Experience with JIRA and Confluence (preferred, not required)
Knowledge of network infrastructure (load balancers, DNS, NAT servers, bastion hosts, etc.)
Ability to work in a console/GUI as well as the command line
We are a multi cloud Managed Services provider specializing in DevOps, NOC services, big data, security, Kubernetes, and migrations. The position is 100% remote.