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Work directly with new and existing clients to support their LAN/WAN data infrastructures. The right candidate with have the ability to discover, design, recommend, present, deploy and maintain best practice IT solutions to the small and medium size businesses in our supported geographic region.
Essential Job Duties and Responsibilities
Work with regional business customers and information technology administrators to resolve technical problems for LAN/WAN services help desk and onsite support.
Design, install, maintain and coordinate corporate and external customers' IT infrastructure. Implements and coordinates network policies, procedures and standards relating to LAN/WAN networks.
Support all LAN/WAN hardware, Microsoft and Internet software provided to our internal systems and external customers.
Implement, program and support Firewall technology
Troubleshoots software and hardware problems related to Internet applications. May conduct seminars and training promoting Internet benefits and ease of use.
Install, maintain and network computers, printers and other peripheral equipment as well as configure broadband equipment for carry-in customer computers.
Install, configure, and maintain common end user application software. May train and provide assistance to end users.
Assist the information technology administrators with design, configuration, maintenance and monitoring of access servers, routers, Microsoft servers and Internet servers including DNS, radius, web, LDAP, e-mail, network monitoring and print servers.
Work with the Internal IT staff with installing and supporting in-house software as requested.
Additional Job Duties and Responsibilities
Perform other duties and responsibilities as required to fulfill job function or as assigned.
Knowledge, Skills, and Abilities
ATS company policies, procedures, products and services
web technologies, technical languages, browsers, search procedures, search engines, platforms and applications.
Windows OS and other Microsoft programs
Networking devices including firewalls, routers, switches
General office practices and procedures
Time management and organizational skills
Skilled at providing superior customer service.
Operate office equipment such as a computer, copy machine, fax machine, and business pbx phone.
Candidate should be able to;
Think analytically and be a problem solver
Have excellent oral and written communications skills
Obtain and maintain a valid California driver's license, have a good driving record and be insured under the Company insurance policy
Read, analyze, and interpret technical documents and reports
Work in a safe and effective manner
Education and Experience:
Associates degree in related field and/or two to three years of related work experience.