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Applications Chemist - technical support - job employment

JobPosting
City: San diego
Date: 10 Feb 2020
Category: Technical Support

This role provides Science support to ensure commercial success of Biotage products in the market as well as customer success for those who utilize the products. Activities include traveling to customer accounts for demonstration of products, implementing new methods, troubleshooting technical issues, presenting technical seminars and consulting with customers regarding their problems and/or objectives. Activities may be independent or in association with a Technical Sales Representative. This field-based position also helps with technical support by acting as second tier support for incoming calls, emails, etc. In addition, by being located on the West coast, this position extends our effective technical support window by 3 hours.

Market segments will include all Analytical spaces including those addressed by traditional Biotage products.

ESSENTIAL JOB FUNCTIONS :
• Work with key customers on collaborative projects either in-house or at the customer’s site with
Biotage products.
• Travel alone and or with Technical Sales Reps. to agency-based customers, new accounts and potential customers
to give seminars, assist in discovery of the customer’s specific technical objectives and/or operation all needs and
answer technical questions about our products
• Identify “target” key influencer prospects for Sales reps to act upon
• Communicate with and network with industry professionals to gather information on specific market segment
needs and trends and explore alignment with our current solutions or solutions under development.
• Serve as second line for application/product support emails and calls.
• Serve as a resource for Analytical markets, environmental, food, and agriculture, \
• Write, prepare and present scientific posters and presentations at trade shows when requested.

Travel:
• 30% over night travel is expected, primarily within US west coast. In addition, an occasional international trip will be required

Biotage a global technology-based company in the areas of synthetic organic & analytical chemistry.
Competitive benefits: Medical, Dental, Vision, Life Insurance, 401K, Flexible Spending, Tuition Reimbursement, and more.
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