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Sales Network Support - systems / networking - operations job...

City: Charleston
Date: 04 Feb 2020
Category: Systems / Network

We are currently seeking a team member for our sales and support department. We operate a fast paced, equipment technology sales and support company with opportunities for personal and professional advancement in a fun working environment. We are looking for a professional who is reliable, punctual and dedicated to sales and customer service.

Ideal Candidate must have:

• Customer service and interpersonal skills

• Strong troubleshooting abilities

• Ability to communicate verbally and emails effectively

• Punctual

• Act professionally at all times

• Must be a team player, with a demonstrated ability to work cooperatively with others

• Must have some experience and demonstrate knowledge of computers, servers, and network administration, including: Routers, Cellular Data, Terminal Servers, Cloud, Wi-Fi, iPhone, Android, Windows Phone and all mobile phone platforms, firewall configurations, etc.
If you do know, explain in your cover letter what you can offer

The position includes the following responsibilities:

• Answer phone calls and emails from clients; evaluate and address the issue appropriately

• Create and monitor detailed service tickets for all customer issues

• Evaluate and escalate service tickets to the appropriate department

• Follow up on open service tickets with clients

• Diagnose and fix hardware problems

Please include a cover letter with your skills and hours you are willing to work. Part/full time is acceptable with min of 20 hours per week.

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