We are currently seeking a team member for our sales and support department. We operate a fast paced, equipment technology sales and support company with opportunities for personal and professional advancement in a fun working environment. We are looking for a professional who is reliable, punctual and dedicated to sales and customer service.
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Ideal Candidate must have:
â€¢ Customer service and interpersonal skills
â€¢ Strong troubleshooting abilities
â€¢ Ability to communicate verbally and emails effectively
â€¢ Act professionally at all times
â€¢ Must be a team player, with a demonstrated ability to work cooperatively with others
â€¢ Must have some experience and demonstrate knowledge of computers, servers, and network administration, including: Routers, Cellular Data, Terminal Servers, Cloud, Wi-Fi, iPhone, Android, Windows Phone and all mobile phone platforms, firewall configurations, etc.
If you do know, explain in your cover letter what you can offer
The position includes the following responsibilities:
â€¢ Answer phone calls and emails from clients; evaluate and address the issue appropriately
â€¢ Create and monitor detailed service tickets for all customer issues
â€¢ Evaluate and escalate service tickets to the appropriate department
â€¢ Follow up on open service tickets with clients
â€¢ Diagnose and fix hardware problems
Please include a cover letter with your skills and hours you are willing to work. Part/full time is acceptable with min of 20 hours per week.