Our client is seeking an accomplished Customer Success Lead to join their team on a remote basis. The company is fully distributed and 100% remote.
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This position is direct-hire with benefits and competitive compensation.
The focus of the position is pleasing the customer with exceptional customer service.Â Â
4+ years Managing a Customer Support / Service team for a SaaS or technical business services company.
Experience implementing an onboarding system for new customer success team members.
Excellent written and verbal communication skills.
Detailed understanding of customer metrics.
Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.
Experience working remotely.
Benefits include exceptional medical coverage for you and family, generous PTO and holidays, and a sign-on bonus.
To be considered please reply with your resume.
Client will not sponsor WorkÂ Visas at this time.