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Implementation Specialist I - software / qa / dba / etc - job employment

City: Dallas / fort worth
Date: 27 Nov 2019
Category: Software / QA / DBA


An Implementation Specialist I is a multi-threaded skilled Project Coordinator, responsible for handling new customer Implementation (on-boarding) projects once the customer completes the Sales process. In addition, an Implementation Specialist I manages Implementation projects, Support Tickets regarding training requests, re-implementation projects (for existing customers), CXT University training sessions and supporting materials, and overall project coordination. An Implementation Specialist I is technically and managerially skilled, detail-oriented, and listens to the customer needs to help them achieve a successful implementation onto the CXT Software X Dispatch product suite.

We can only accept applicants residing in the following states: AZ, AK, CA, CO, FL, ID, MO, NC, NV, PA, TX and WI.

What would make you a great match:

• Excellent interpersonal communication skills
• Technical experience with software implementations, system configurations, and data conversion
• Project management experience with business analysis, training, and on-boarding
• Comfortable asking questions and communicating through all levels of an organization
• Excellent ability to multitask to handle several integration projects at once
• Ability to switch focus on the fly, and multiple times a day
• Comfortable working on a team with other Professional Services team members
• Comfortable coming to management, or tenured team members, to get assistance when needed
• Ability to work from home without close supervision

What will you do:

• Coordinate implementation projects for new customer on-boarding, from start to finish
• Conduct business analysis discussions, plan and execute project steps in line with customer and CXT expectations
• Facilitate training sessions, answer daily questions about product usability and functionality
• Import data to customer databases, assist with email set up and configuration, troubleshoot any workstation installation issues
• Effectively track project progress and ensure milestones and goals are set and met as expected
• Schedule and coordinate meetings / phone calls with multiple contacts
• Create work tickets for other departments (Engineering, Integrations, Custom Services, etc.) as needed
• Support the CXT University training program
• Manage workload using Jira and GSuite applications

Things you will need:

• Ability to quickly ramp up on CXT Software's X Dispatch software suite
• Ability to learn continuously, as technologies are constantly changing
• Excellent documentation skills
• Project management experience
• Technical aptitude and desire to learn new skills
• Understanding of SQL - for data conversion and basic reporting / querying
• Experience with any of the following tools: Atlassian (JIRA and Confluence), Microsoft SQL Server Management Studio (SSMS), Microsoft Excel, and GSuite products
• 0-2 years professional or courier logistics experience, Bachelor's Degree, or equivalent helpful
• Candidate must have a suitable working location at home that is free from distractions and is equipped with dependable broadband internet access; this is a telecommuting/work-from-home position
• Open to ~ 10% travel for on-site implementation (not standard, occurs upon customer request)


• 401(k) with employer contribution
• Paid vacation
• Nine paid holidays including your birthday
• Cumulative personal time
• Medical, dental, vision and life benefits offered

Note to Applicants:

• CXT Software is an "at-will", equal opportunity employer. We value the diversity of our workforce.
• Must be authorized to work in the U.S. We are unable to sponsor H1b applicants at this time.
• No third parties, please.

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