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An Implementation Specialist I is a multi-threaded skilled Project Coordinator, responsible for handling new customer Implementation (on-boarding) projects once the customer completes the Sales process. In addition, an Implementation Specialist I manages Implementation projects, Support Tickets regarding training requests, re-implementation projects (for existing customers), CXT University training sessions and supporting materials, and overall project coordination. An Implementation Specialist I is technically and managerially skilled, detail-oriented, and listens to the customer needs to help them achieve a successful implementation onto the CXT Software X Dispatch product suite.
We can only accept applicants residing in the following states: AZ, AK, CA, CO, FL, ID, MO, NC, NV, PA, TX and WI.
What would make you a great match:
â€¢ Excellent interpersonal communication skills
â€¢ Technical experience with software implementations, system configurations, and data conversion
â€¢ Project management experience with business analysis, training, and on-boarding
â€¢ Comfortable asking questions and communicating through all levels of an organization
â€¢ Excellent ability to multitask to handle several integration projects at once
â€¢ Ability to switch focus on the fly, and multiple times a day
â€¢ Comfortable working on a team with other Professional Services team members
â€¢ Comfortable coming to management, or tenured team members, to get assistance when needed
â€¢ Ability to work from home without close supervision
What will you do:
â€¢ Coordinate implementation projects for new customer on-boarding, from start to finish
â€¢ Conduct business analysis discussions, plan and execute project steps in line with customer and CXT expectations
â€¢ Facilitate training sessions, answer daily questions about product usability and functionality
â€¢ Import data to customer databases, assist with email set up and configuration, troubleshoot any workstation installation issues
â€¢ Effectively track project progress and ensure milestones and goals are set and met as expected
â€¢ Schedule and coordinate meetings / phone calls with multiple contacts
â€¢ Create work tickets for other departments (Engineering, Integrations, Custom Services, etc.) as needed
â€¢ Support the CXT University training program
â€¢ Manage workload using Jira and GSuite applications
Things you will need:
â€¢ Ability to quickly ramp up on CXT Software's X Dispatch software suite
â€¢ Ability to learn continuously, as technologies are constantly changing
â€¢ Excellent documentation skills
â€¢ Project management experience
â€¢ Technical aptitude and desire to learn new skills
â€¢ Understanding of SQL - for data conversion and basic reporting / querying
â€¢ Experience with any of the following tools: Atlassian (JIRA and Confluence), Microsoft SQL Server Management Studio (SSMS), Microsoft Excel, and GSuite products
â€¢ 0-2 years professional or courier logistics experience, Bachelor's Degree, or equivalent helpful
â€¢ Candidate must have a suitable working location at home that is free from distractions and is equipped with dependable broadband internet access; this is a telecommuting/work-from-home position
â€¢ Open to ~ 10% travel for on-site implementation (not standard, occurs upon customer request)
â€¢ 401(k) with employer contribution
â€¢ Paid vacation
â€¢ Nine paid holidays including your birthday
â€¢ Cumulative personal time
â€¢ Medical, dental, vision and life benefits offered
Note to Applicants:
â€¢ CXT Software is an "at-will", equal opportunity employer. We value the diversity of our workforce.
â€¢ Must be authorized to work in the U.S. We are unable to sponsor H1b applicants at this time.
â€¢ No third parties, please.
CLICK HERE TO APPLY.