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Network Support Tech tier 1 - technical support

City: Halifax
Date: 04 Nov 2019
Category: Technical Support

About the position:
When joining our team as a Tier 1 Support Technician, you will be expected to provide concierge-quality support to our clients for a variety of technical issues. You will be the first level of support on all inbound Help Desk calls. Coordinate with the Support Engineer and Network Administrator to resolve high level service tickets or supports items and issues. Provide clients with remote support on a daily basis as well, as onsite support on an as-needed basis. Install hardware and configuration of computers on an as-needed basis. Document and classify all work of any kind down for clients in Connectwise ticketing system. Review all ConnectWise/Lap Tech items and resolve any issues or alters that may arise on Workstations and Server categories. Collect basis network hardware and software information from servers, workstations, routers, switches, printers, scanners and WAP. Create a preliminary Level 1 network recommendation to be presented to the SE and NA that includes but is not limited to: Work stations and Servers that must be replaced or upgraded to our minimum stands. Create client-specific Network Documentation folders using Network Documentation Outline. Maintain relevance of all client Network Documentation folders. Submit client Network Documentation folder to SE and NA for semi-annual review.

6 months to 1 year of Help Desk Experience
Client Relations interaction
Ability to multi-task

If you’re a technologist who is excited by being challenged and strives to learn and grow their craft, then our company might be a great fit for you. We need avid techies to help us take the next set. Jump into a high-paced, grow-from-within opportunity where you can learn and mentor in a small team setting.
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