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Entry Level Information Technology (IT) Training & Job Placement - technical support - job employment

City: Minneapolis / st paul
Date: 03 Nov 2019
Category: Technical Support

Edina, MN: Free Training to Launch your Tech Career in Less than 2 Months

Training with our IT-Ready Technical Support program is the best path to landing, and succeeding in, the IT job that will launch your career. We have a proven model for training students with no IT experience in the full range of technical and soft skills needed to help you land and succeed in an entry-level IT job. We also help connect you to potential employment opportunities when you’ve finished your training and passed your certification exams. IT-Ready Technical Support cannot guarantee it's graduate's job placement, as any reputable education program cannot guarantee jobs.

Due to our generous partners and donors, tuition is covered by grants for our students.
As part of the Minneapolis/St. Paul TechHire Initiative and in partnership with Wounded Warrior Project, our IT-Ready Technical Support program runs full-time for 8 weeks, with students attending classroom sessions at Creating IT Futures’ offices at 7505 Metro Blvd., Suite 430, Edina, MN 55439.

Students learn the material to help them successfully pass the CompTIA A+ certification exam, a standard certification for help desk and desktop support computer technicians, as reported by research companies such as Burning Glass. Our graduates are given opportunities to connect with potential local employers. Applications for our program typically need at least 6 weeks for assessment and processing, so apply early! There is no fee to apply. The first session begins on January 27, 2020.

Apply online at

What students receive:

• 240 hours of in-class training,
• Books and learning materials,
• Certification exam payment vouchers, and
• Opportunities to connect with local employers/IT staffing firms and interview for paid training-related positions.

Students learn skills such as building a computer from parts, installing software, troubleshooting problems and setting up and managing networks:
• Security: Supporting and securing access to data by properly using authentication, access control and encryption for an organization.
• Networking: Applying core concepts and protocols and subnet mask to set up and support wired and wireless networks.
• Operating Systems: Working with mobile, server and traditional operating systems ranging from Android and iOS to Windows and Linux.
• IT Operations: Using the basics of virtualization, cloud computing, desktop imaging, and deployment to support today’s IT infrastructures.
• Troubleshooting: Following and using decision trees for diagnosing, resolving and documenting common hardware and software issues across a variety of devices.
• Technical Support: Applying principles of customer service to help resolve IT issues.

Students also learn softer professional skills such as communication, customer service, and job interviewing. The program covers these entry-level IT principles and skills, all of which are tested in the final week of class when students sit for the CompTIA A+ certification exam.

No prior tech experience or college degree is necessary! The program does require student dedication in order to learn the material in just 8 weeks, Monday-Friday, 9 am to 4 pm. Students are required to be on time every day. The program allows only one excused the absence and two excused late arrivals. Students must dress as they would in an employment setting in business casual attire.

To be accepted into the program, students must:
• Be at least 18 years old,
• Be a high school graduate (or GED holder),
• Be a U.S. citizen (or authorized to work in the U.S.),
• Be able to provide a valid government issues photo identification or driver’s license,
• Participate in an online interview with an admissions advisor,
• Take an aptitude test and achieve the minimum passing score,
• Be able to demonstrate learning, communication, and problem-solving skills, and
• Be able to use a computer and navigate in the Windows environment.

Apply online at

Creating IT Futures Foundation is a 501(c)3 charitable organization, established by the international tech trade association, CompTIA, headquartered in Downers Grove, Illinois. Creating IT Futures Foundation is licensed as a private career school with the Minnesota Office of Higher Education pursuant to Minnesota Statutes, sections 136A.821 to 136A.832. Licensure is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.
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