This job posting will be permanently hidden from you. Are you sure?

Cloud Engineer - technical support - job employment

JobPosting
City: Charlotte
Date: 30 Oct 2019
Category: Technical Support

Cloud Engineer
Blue Sentry is seeking an experienced, motivated and energetic help desk analyst to join our team.  If you have a passion for troubleshooting and solving customer problems, we want to speak with you.  

Key Roles and Responsibilities Include:

Serve as the primary support engineer coverage during your assigned shift
Part of team testing, verifying, and implementing the incident response procedures.

Staying abreast on current IT security development to be able to recognize and respond to new threats

Manage and resolve support tickets
Provide client response and solutions within documented service level agreements
Monitor alarms and proactively address issues before they become a problem
Troubleshoot and resolve tickets and alarms
Update client runbooks and standard operating procedures
Add to the Blue Sentry knowledge base of incident resolutions and known errors
Identify trends and patterns in incidents
Provide excellent customer service and communication to clients
Qualifications

At least one AWS certification-NO EXCEPTION
Some scripting experience: bash, python, powershell, etc.
Experience troubleshooting systems including, but not limited to: Windows, Linux, web applications, databases and AWS infrastructure/services
Windows server administration experience
Linux server administration experience
VPN configuration and user management
Experience using a ticketing system such as Zendesk
Experience with JIRA and Confluence (preferred, not required)
Knowledge of network infrastructure (load balancers, DNS, NAT servers, bastion hosts, etc.)
Ability to work in a console/GUI as well as the command line
Customer obsession

We are a multi cloud Managed Services provider specializing in DevOps, NOC services, big data, and migrations. The position is 100% remote.
Views: 3