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Jr System Administrator - technical support - job employment

JobPosting
City: Phoenix
Date: 30 Oct 2019
Category: Technical Support

Job description
Junior Systems Administrator position is responsible for monitoring, and troubleshooting workstations and laptops

Functions include, but are not limited to, the following:
1. Providing 1st level support
2. Monitoring Automate alerts

Key Result Areas and Responsibilities include but are not limited to:

Provide support to Client's Desktop Environment
• Conform to business controls i.e. audit requirements
• To assist management in the delivery of services
• Maintain a good understanding of business needs
• Installing and configuring new technologies
• Maintain and meet service levels
• Following structured tasks/routines.
• Maintain documentation
• Assume additional responsibilities as assigned.

Scope

• Delivery of End User Services to the Connectwise/Automate clients as required
• Responsible for resolution, and if, required escalation of issues which may impact on client satisfaction.
• Assist in ensuring services are provided to the client in line with agreed contracts and scope.
• Ensure environment conforms to agreed standards
• Part of a team who manages enterprise Intel and AMD infrastructures.
• Ensure all Key results are met.


Person Specification

• Proven technical understanding in relevant technologies
• Experience in Windows desktop deployment technologies
• Windows 7 and 10 troubleshooting experience
• Good communication skills both written and oral
• Well presented
• Proven problem solving skills
• Commitment to teamwork
• Proven ability to drive for improvements and change, including support of long term strategy
• Experience in excellent client service and delivery
• Time management and organization skills
• Drive to succeed and improve business results, setting and achieving higher standards
• Interpersonal skills
• Ability and experience to recognize the internal and external client's needs and business from the clients point of view
• Can make and act on decisions with sense of speed and urgency
• Able to telecommute 100%


Functional Relationships
• All company managers and staff
• Relevant project office staff and Project Executives
• Clients and technical peers as required
• Third party suppliers

Required
English: Fluent


Additional information
Desired experience:
* Previous experience in a similar role

Non-Technical Skills
* Excellent Written & Verbal Skills
* Strong Time Management
* Ability to Work under pressure
* Commitment to team work
* Proven problem solving skills

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