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IT Specialist - technical support - job employment

JobPosting
City: Washington
Date: 29 Oct 2019
Category: Technical Support

A law firm is seeking a contract IT Specialist with network management, software development, and database administration experience, who can provide implementation, technical support, monitoring, and maintenance to their IT systems.

Duties
· Create new user profiles.
· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
· Respond to inquiries in an urgent fashion.
· Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
· Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
· Coordinate the needs of in-house, remote employees, vendors, and contractors.
· Protect data from outside infiltration through encryption, secure data storage, and other necessary means.
· Assist with the installation of new hardware and software and help train employees on its use.
· Offer suggestions for possible upgrades and changes.

Qualifications
· Bachelor’s Degree in Information Technology, Computer Science or relevant experience.
· Industry certifications and memberships a plus.
· At least 2 years of experience.
· Excellent IT communication, leadership, and management skills.
· Proven track record of maintaining IT structural integrity.
· Must be willing to travel in the DMV area.
· Must be accessible and willing to work flexible hours.
· Must be willing to work on a contract basis.
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