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Technical Support Agent - technical support

JobPosting
City: St john's
Date: 29 Oct 2019
Category: Technical Support

Technical Support Agent - Work From Home (Remote)
compensation: $13 Per hour 40+ hours per week Full time
employment type: full-time
telecommuting okay

Please send a voice recording, our network troubleshooting support is all done in English. Perfect or Near Perfect English is key. Applications without a sample voice recording will not be considered or replied to.

Experienced techs only please.

We are looking for full-time Technical Support Representatives . Our team members take pride in helping people one caring interaction at a time. Every time our customer care professional takes a call they have a chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working in a fun environment with teammates who become friends.

You Should:

Have graduated with a High School Diploma or GED
Possess phone and computer skills
Empathize and like being friendly with people you've never met
Likes to learn new technologies
Have a great team spirit and willingness to work with a diverse group of people

Nice to have:

Technical support and/or customer service background or experience
Understanding of a call center environment
Experience with diagnosing technical issues and providing a path to resolution


Requirements

1. A good internet connection - please test and provide the report from http://quality.five9.com/
2. Good computer + USB headset
3. A quiet place to work


Remember, no voice recording, no reply.

Excellent English is essential
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