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Deployment Technician - technical support

JobPosting
City: Vancouver
Date: 06 Sep 2019
Category: Technical Support

About Eigen:
Eigen is a leading payments provider for retail, restaurant and hospitality industries across North America. We help merchants securely process transactions and adopt the latest technology in payments, including: Apple Pay, Android Pay, and more. Please visit eigenpayments.com to learn more.

Who we are looking for:
We are seeking hardworking, responsible and reliable individuals to join our Deployments Team. This is a great opportunity for individuals who are passionate about technology and enthusiastic about excellent customer service. Our team is results-focused and devoted to achievement, performance excellence, and professional growth. This is an entry-level position, ideal for individuals who pride themselves as being patient, logical, communicative, dependable and persistent.
Duties and Responsibilities Include (but are not limited to):
Conducting remote installs for clients
Deployment calls and emails ranging from solution inquiries to location update/change requests on our 24 Hour Help Desk
Troubleshooting diverse technical scenarios
Configuring and testing Point of Sale terminals
Working with Third party partners as required to resolve issues
Actively logging deployment calls via our internal tracking system
Guaranteeing customer satisfaction through timely and outstanding customer service
Skills and Requirements:
Enthusiastic and passionate about technology, e-commerce related technology, and troubleshooting related issues
Strong problem solving skills and attention to detail
Collaborative, proactive and able to 'think on your feet'
Ability to work under pressure, prioritize your tasks, meet deadlines and deliver on tasks
Professional with excellent communication skills
Driven to deliver exceptional customer service
Ability to build and maintain customer loyalty
French is an asset

Credentials & Experience:
Customer service experience (1-2) is an asset
POS (Point of Sale) terminal experience is an asset
Retail and hospitality industry experience is an asset

Additional Notes:
Competitive Benefits Package
Training will be provided
To help us get to know you better, your application should include the title of your favourite book (or movie/podcast) and why, along with your resume and a cover letter.
Thank you for your interest.
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