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Mid-Level Support Engineer - technical support - job employment

City: Savannah / hinesville
Date: 08 Aug 2019
Category: Technical Support

IT Support Specialist

Responsible for performing a wide array for IT related tasks ranging from mobile device configuration to network infrastructure planning. Work within a team to actively implement, maintain, and troubleshoot various devices and technologies for a wide ranging client base spanning multiple industries. This position requires onsite meetings and appointments with clients in professional settings.

Primary Responsibilities (but not limited to):
· Purchase, configuration, and installation of Windows and Mac based computers.
· Perform daily system monitoring for integrity of services and hardware.
· Perform change requests for various services and systems.
· Research technology trends and identify areas of improvement for client systems.
· Interface directly with clients to troubleshoot and resolve issues via onsite and remote support.
· Maintain and install network equipment such as routers, switches, and access points.
· Document all tasks and procedures as well as necessary client system information.

Minimum Qualifications:
· Minimum of 2 years experience in IT consulting, MSP/VAR, or similar environment focused on commercial clients.
· Previous experience with Mac, Windows and Windows Server operating systems.
· Base knowledge of NIST Cybersecurity Framework.
· Base experience with HIPPA, SEC and PCI compliance.
· Certifications such as Network+, CCENT, CCNA, or ACTC highly desired.
· Familiarity with PSA and RMM systems.
· Excellent written and verbal communication skills.
· Ability to work without direct supervision.
· Desire to grow professionally.
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