Windows IT Support Engineer (MSP)
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An IT Services Firm based in the NYC area, with over 800 clients nationwide, is seeking an experienced Windows Support Engineer with previous MSP (Managed Service Provider) experience. We need a tech savvy IT professional able to deal with diverse, technical environments and maneuver through and resolve complex technical troubleshooting. If you are the person that is great at troubleshooting issues and is good at interfacing with individuals then this position is for you. Preference will be given to candidates with prior MSP experience. This is a remote support role and you need to have a quiet place at home to work from.
We are seeking a Level 2 support engineer and a Level 3 support engineer. Fantastic company to work for. Excellent pay and benefits (insurance, vacation, 401K, etc.)
You should be a highly motivated individual that is self-directed, energetic and driven to meet the needs of a challenging customer environment. Responsibilities include the support, administration, and maintenance of desktops, laptops, and some servers. You will work with the latest technologies performing configurations, and support of operating systems and applications; participate in remote site administration; and production support activities.
Competency in supporting, diagnosing, troubleshooting computer system, software and networking issues on PCs and related equipment.
Windows Desktop Operating Systems
Enterprise Antivirus Software (Symantec, McAfee)
Active Directory experience and Group Policy
MSP (Managed Service Provider) experience a huge plus
Excellent people skills (you need to really have excellent people skills as you will be representing the company)
Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
Ability to deal with a diverse population
Willingness and ability to learn new skills and use new types of information
Responsibility and reliability
Ability to prioritize and perform triage
Discretion and good sense in dealing with clients
Willingness to see a problem through to its resolution
Quiet place, free from distraction to work from home