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PLEASE READ THE ENTIRE JOB DESCRIPTION below including the "HOW TO APPLY" section.
i.e. DO NOT APPLY VIA CRAIGSLIST EMAIL, or your application will be IGNORED
Do YOU want to work in a friendly and fast paced environment that really makes life easier for a lot of people? We are on the lookout for a Design ADMIN Coordinator to join our expanding team at SeeVirtual Marketing & Photography. This position has a STRONG focus on administration and organization. Design skills are an asset, but are not the primary focus of the position. Are you able to work independently, keep organized and manage multiple workflows? Does this sound like the perfect job for you? The hours of work are from 8:30am to 4:30pm PST Monday through Friday.
Youâ€™ll be supporting a mostly remote workforce and virtual team but we have an office in CLOVERDALE and meet regularly in person. You will be working from home, but interacting with the team via video and chat throughout the day. Our preference is for someone local as itâ€™s important that you are working the same hours and holidays as the rest of the team and our clients, however, if you are an organized, multi-tasking rockstar that can handle demanding clients on short, tight timelines, we are open to having someone fully remote.
We are looking to streamline and organize our print production, customer support and systems administration. We need someone that is tech savvy and SUPER organized. Youâ€™ll need to work with various platforms, tools, and programs to make sure all information is flowing smoothly and going out correctly so that our clients have accurate & TIMELY responses.
Weâ€™re huge proponents of creating replicable processes. Weâ€™ll need you to assess, review and create policies and procedures in our company wiki. This way as you take on more complex and larger projects, training the next person will be easy-peasy and itâ€™s a snap for other team members to get answers if you arenâ€™t available. We want someone that is always looking for improvements to make things better for themselves, the company, and our customers.
You'll need to be resourceful and have the ability to figure things out on your own using Google search and other resources when necessary. We don't micromanage and need someone that is self-accountable and willing to figure things out on their own. We empower talented people who bring new ideas to the table to make things more efficient. We love for team members to take things and run with themâ€¦
Day-to-day responsibilities Include:
(Excellent customer service skills are a MUST since you will be communicating with our clients, who can on occasion be demanding and impatient).
Design skills or Adobe InDesign experience is an asset, but not required.
- Updating, organizing and assigning the design workflow
- Filling out existing client templates in Adobe InDesign
- Making updates and revisions submitted by clients
- Communicating delivery updates with clients
- Handing organization of customer service tickets & requests
- Taking and coordinating orders
- Taking customer support and order phone calls
- Understanding, assessing and improving on our customer service processes
- Helping with automation projects and whatever else we need help with
HOW TO APPLY
If you're looking to work in a friendly, fast paced environment, and think you've got the skills to help us grow, then DO NOT email or call us, all email replies to this post will be ignored.
In our many years in business, we've seen every boring resume and cover letter, they're all the same, so read below carefully...
Please fill out the form (link below) where you'll be able to share some specific insights about you and your experience and be able to tell us, in your own words, why we should choose you for this position over anyone else (cover letter not required). You'll also be asked to include a Google Docs link for your resume (or qualifications) - submissions any other way will be ignored and deleted.
If we feel there is a potential match between what you bring and what we offer, we will reach out to you for the next steps in the process.
We look forward to hearing from you!
P.S. You can read what our customers say about us - we post all feedback, good and bad: http://realpro.seevirtual360.com/reviews/ or google us to see our Google reviews