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Point of Sale (POS) Application Support - technical support

JobPosting
City: Regina
Date: 11 Apr 2019
Category: Technical Support

AM/PM Service Ltd.® is an award winning Point of Sale (POS) company with over 30 years of experience in the industry. We are one of North America's largest independent POS Solution providers. Our passion to make a difference has only grown over the years. We care to create a complexity free environment for every vertical we serve with our dedicated 24/7 customer support and customizable solutions. Learn more about us on our company website: http://www.ampmservice.com/.

As serious as we take our business, we strive to make our workplace just as fun. This is because we value what it means to have an immensely talented, driven and smart team.

What We Offer

•A fun, supportive and professional work environment
•Competitive salary and benefits package
•Opportunities to grow
•Travel opportunities around North America
•Training
•And more......

We are looking for a full-time Point of Sale (POS) Application Support to join our Regina team, starting immediately.

Position Summary

The POS Application Support is responsible for supporting help desk, installation, training and system set-up and on-site installation for Windows-based POS systems. The ideal candidate will work with end-user customers on site during installation and provide training over the phone to resolve POS software related issues.

Please note that the successful candidate must be willing to travel (approx. 5 days per month) in Western Canada as the position involves on-site visits for POS application installations and training. This position also requires on-call dial-in support during and outside of regular business hours (approximately 1 week per month rotation).

Qualification

•Strong knowledge of computers, Unix, Linux and Windows operating system
•Experience using POS systems is a definite asset
•Troubleshooting skills with outstanding problem solving skills
•Positive friendly manner and customer service approach that will enable you to deal with challenging situations with empathy and sincerity
•Good written and verbal communication skill
•Aptitude to listen and effectively understand a situation with the ability to respond with clarity and professionalism
•Self-motivated and as well, works well in a team environment
•Valid Driver's license as travel is required for site visits and installations

The successful candidate will be required to complete a background check prior to commencing work.

***LMIA (LMO) or SINP sponsorship is not available for this position.***

We would like to thank all applicants who applied, however, only those short-listed will be contacted for next steps. No phone calls please.
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