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Technical Operations Support Specialist - technical support - job employment

JobPosting
City: San francisco bay area
Date: 10 Apr 2019
Category: Technical Support

Storibox, a San Francisco based company that helps people tell the story of their experiences through engaging and interactive professional image capture solutions in destination settings, is seeking a Technical Operations Support Specialist to support their growth plans.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide maintenance and ensure operation of high-end production equipment, such as roll-fed continuous production systems.
• Responsible for set-up, calibration, and performance of the equipment and systems.
• Provide real-time technical support of on-going operations.
• Produce "error-free/perfect work" by demonstrating operational knowledge in the use of duplication equipment used in the location(s).
• Troubleshoot all hardware and software issues associated with equipment.
• Maintain optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.).
• Maintain and order inventories of equipment parts in accordance with company guidelines and processes.
• Perform full range of servicing and repair service procedures to include diagnostics, installation, removal and retrofits on a core set of highly complex office products.
• Perform troubleshooting and repair, or replace equipment components, as necessary.
• Complete technical training on new equipment, as assigned.
• Plan and execute new system installations, to include system design, network planning, and equipment procurement.
• Perform other duties, as assigned.

REQUIRED QUALIFICATIONS:

• Minimum 3 years’ experience providing IT to support to professional digital imaging enterprises.
• Ability to work with a variety of software workflow solutions, preferably Darkroom.
• Demonstrate required digital competencies associated with assigned products and level assignments.
• Proven history of successful problem solving and providing support for a variety of printer solutions.
• In-depth network design and wireless network configuration experience.
• Working knowledge of machine codes to report, in the event of equipment failure.

REQUIREMENTS:

• Must have reliable transportation, and be ability to travel to area locations, as needed.
• Present professional appearance to clients by dressing in a professional attire according to company standards.
• Present a clean and organized working area.
• Ability to work overtime when required.
• Previous experience supporting a retail photography operation highly desired.


Bay Cruise, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Bay Cruise, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Bay Cruise, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of Bay Cruise, LLC employees to perform their expected job duties is absolutely not tolerated.
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