QR Code Link to This Post
As a Tier 1 Tech Support Specialist you will be responsible for helping customers use and troubleshoot their CRM software. You will be part of a team of remote techs who work together to provide comprehensive support through our voice, chat and email helpdesk systems. Experience in a prior role troubleshooting web-based software is preferred. Compensation will be determined by experience. Hours are 8-5 Monday through Friday, pacific time, with a 1 hour break for lunch.
What You Will Do
â€¢ Provide first-class support, customer service, and instruction to a diverse user base with varying levels of technical ability and familiarity with our system.
â€¢ Demonstrate a high level of care and attention, proactively identifying and addressing any additional problems or questions from our users when they request support.
â€¢ Answer general Inquiries from users via Phone, Live Chat, and Email.
â€¢ Troubleshoot system behaviors to identify bugs or alleviate user confusion.
â€¢ Load spreadsheets of data or images into a userâ€™s account.
What You Will Bring
â€¢ A Service oriented mindset, taking joy in helping others.
â€¢ A Quiet Work Environment - You have a quiet place to work, free from distractions.
â€¢ Effective communication skills, able to explain concepts of varying complexity via voice/text.
â€¢ Quick learner and creative thinking skills, you are able to pick up new ideas and concepts easily, working them into your regular flow, ready to think outside of the box.
â€¢ Organization and efficiency, paying close attention to detail.
â€¢ Strong multi-tasking skills, able to manage multiple tasks or problems at once, confident in your ability to triage and work through issues or questions as they come up.
â€¢ Calm under pressure, you are comfortable working in a fast-paced environment.
â€¢ Experience in tech support and comfortable troubleshooting web applications and have a working knowledge of HTML and CSS.
â€¢ Windows or Mac Power User - You are comfortable executing power-user level tasks on a computer.
Nice to have:
â€¢ Experienced with Windows and G Suite Products.
â€¢ Elementary knowledge of databases (like my/SQL)
â€¢ Experienced with CRM or scheduling software.