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IT Support Specialist - Level II, Las Vegas - technical support - job employment

City: Las vegas
Date: 04 Apr 2019
Category: Technical Support

Are you looking for a fast-paced working environment with a tight-knit, fun-loving company culture? Are you interested in a company that will help you unleash your awesome potential? Would you like to work for one of Inc. 5000's "Fastest Growing Private Companies" and the Orange County Business Journal's "Best Places to Work"? If any of this applies to you, keep reading!  

Who we are:  
Based in Southern California, TechMD ( is an award-winning managed IT services provider that specializes in instant IT support, network security, cloud integration, and strategic consulting for small and medium-sized businesses. We have a long tradition of investing in our people, because we think that an effective company is built on empowering people to be leaders, providing opportunities for personal and career growth, and fostering a hard-working but fun-loving environment. 

Check out this video ( to learn a little bit more about us. 

We are looking for someone who is a good fit for our hard-working, ambitious, client-driven team. If that sounds good to you, please click on the link below and fill out the application. In your cover letter, please tell us why you want to work for us, based on our video.  


What we are looking for:  
TechMD is looking for a smart, capable, and all-around enjoyable Las Vegas-based Level II IT Support Specialist.

Position Summary:   
Remote/work from home position to process and address incoming service desk requests remotely via email, phone, or the support portal.

Primary Job Duties/Responsibilities:   
-Maintains and supports the integrity of the operating system environment and various computer systems  
-Creating and troubleshooting users and groups  
-Performs systems maintenance tasks, such as system back-up, recovery and file maintenance  
-Configures software and resolves technical problems  
-Schedules, installs, and tests system software upgrades  
-Troubleshooting PC/MAC issues   
-Troubleshooting server related issues  
-Configure and maintain basic server settings  
-Troubleshooting general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc.  
-Escalate to 3rd level support on unfamiliar server-related problems  
-Other duties may be added as defined 

Required Qualifications/Skills:   
-College degree in IT related field 
-Minimum of 2 years’ experience as internal helpdesk or 1 year MSP experience 
-Knowledge of computer hardware, software and equipment 
-Experience with Windows Servers 
-Experience with Microsoft Exchange   
-General understanding of routing and switching 
-Must have the ability to handle multiple tasks and priorities  
-Must be detail-oriented   
-Must have strong interpersonal communication and team-based skills  
-Must have strong documentation skills  
-Must have exceptional oral and written communication skills  
-Being a self-starter as well as a problem-solver  
-Some knowledge of Service ticketing systems like ConnectWise preferred 
-Certifications (A+ / Net+ / MCSA / CCNA, etc.) preferred 

Other details:   
-This is a full-time job   
-You must be able to pass a drug test   
-Compensation: Hourly   
-Full Benefits + 401K matching   
-No recruiters please, you already have a job!  

See TechMD's Careers Page (  Once we have reviewed your resume, if there is a potential match, you will be emailed a link to a short series of virtual interview questions which will be video recorded. Please complete your submission as soon as possible. 
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