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Customer Service Project Coordinator - web / html / info design - job employment

JobPosting
City: Minneapolis / st paul
Date: 12 Mar 2019
Category: Web / Info Design

If you are someone who loves to help others get answers to their questions, communicate with wonderful clients, organize lots of details, proudly complete a checklist of tasks and work efficiently with great accuracy this is your position! We are looking for an individual who either has or is willing to be trained to support various online marketing tactics. Come be a part of a team of individuals that are leading entrepreneurs in the exciting world of websites, marketing funnels and business growth.

Part Time
Employee or Contract Position
Work from Home
15-20 hours per week starting. Consistent schedule required. This position will grow into more hours in the next two years.

Position Description: This person will be the point of contact of all our existing hosting, retainer and previous website build clients. Occasionally this person might work with a new client on a small project. Must be able to take phone calls and emails. Most work is via email, but sometimes a zoom meeting or phone call is required for clarification. This person will gather information, problem-solve the best approach to meet the request, monitor completion and communicate to all necessary parties.

The measure of success for this position is customer satisfaction, accuracy of detail gathering and execution as well as adhering to budget and deadlines.

Major Areas of Responsibility includes but are not limited to:
Project coordinate with clients:
Answer questions
collect information on small projects
Resolve customer conflicts or concerns
Follow up clients for any needed or missing details.
Monitor project progress; update the client with any progress
Ensure quality and deadlines are met
Complete marketing tech support tasks (training available):
Set up and optimize blog posts for SEO
Set up email templates and newsletters
Light graphic design — simple pinterest posts, imagery selection, etc.
Light Wordpress website content changes
Work with team:
Keep files organized and project assignments clear
Assign tasks to team members or vendors and
Provide all information in an organized and clear way (communicating customer and our expectations) and answer questions
Review finished work for accuracy and meeting customer (and String) expectations before sending to client for approval

Primary Objectives
Beyond what the person in the position actually does, below are a list primary goals and objectives of the position for its overall contribution to the company.
Happy client
To help the company grow and be an expert in finding solutions to any issues
Positive, supportive working relationships with others on the team and our vendors

Tools Requirements
Reliable computer with video capabilities
Reliable internet connection
Reliable phone service and device

Abilities Requirements
Excellent Organization Skills
Excellent Customer Service Skills
Excellent problem-solving skills

Application Skills Requirements
Google Drive & Dropbox
Mailchimp, Activecampaign and other email marketing systems
Wordpress (general knowledge)

Desired skills, but not required
Teamwork
Microsoft Office
Adobe Suite
Canva
Zoom

Ideal candidate
Exceptional customer service hands down!
Skills for or desire to learn various marketing tech support tasks.
An eye for design to complete simple tasks that require a minimum level of visual decision making.
Courteous, helpful, confident personality.


About Us
We provides branding and marketing services to nutrition entrepreneurs across the US and Canada. Our clients come to us to grow their business with our support:
Websites that are results oriented
Brand and positioning that differentiate in the marketplace
Creative that is fresh and engaging
Marketing support that is measurable
Ongoing support that is collaborative and helpful
We are a virtual company with individuals that are passionate about helping our clients and pride ourselves in being the BEST! We work to support each other to do exceptional work while valuing a life in balance. We find joy in learning — sharing knowledge with each other and our clients and always considering changes in the digital world.
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