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Support Specialist for Cloud Company - Unique Schedule (Telecommute) - technical support - job employment

City: Seattle-tacoma
Date: 08 Mar 2019
Category: Technical Support

Unique Schedule - 9 a.m. - 2 p.m. PT plus emergency on-call M-F 6 p.m. to 5 a.m. PT

Are you a highly-motivated, driven individual who is extremely tech savvy and excellent at customer service? Looking for a shorter work day, but ok fielding occasional support calls after hours? If so, then we want you to join our team.

We are looking for someone to provide top-notch customer service and technical support to our customers across the country via phone and email. You will be joining a fun, energetic team in a dynamic, fast-paced cloud company.

This is a telecommuting position and you must be able to manage your time effectively while, providing customer support from a quiet environment (no loud dogs or children in the background), and be motivated to go above and beyond without someone looking directly over your shoulder.

Your responsibilities will include but not be limited to:
-Provide front-line technical support with exceptional customer service via email and phone
-Use excellent communication and interpersonal skills to ensure that customer and system problems are resolved in a timely fashion
-Research, test, and develop solutions for common problems in a methodical, detail-oriented and logical way.
-Escalate issues as required
-Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues
-Document all customer issues and support calls in our ticket system including problem, resolution and time to fix
-Be on a rotating on-call schedule for weekend support
-Write up issues and solutions in our knowledge base forum
-Work on other IT initiatives and ongoing projects as assigned

-Amazing customer service savvy and interpersonal skills -- can handle difficult or tense customer situations with ease and is experienced in setting customer expectations appropriately
-Superb troubleshooting, problem-solving and analytical skills
-Extremely detail-focused -- nothing ever gets by you!
-Quick learner -- can quickly pick up new systems and software with ease. You can read-through or hear information and instructions once and retain it.
-Fast thinker who can logically research solutions online and work through problems
-Self-starter who effectively manages their own priorities and activities
-Punctual individual, prepared and ready to dive in, the minute their shift starts
-Exceptional written and oral communication skills
-Previous customer service and support experience a must
-Experience in providing technical support to remote customers (TS/RDP and/or Citrix) preferred
-Must understand the difference between a desktop and cloud environment
-Experience with Active Directory, MS Office, Office 365, QuickBooks, Sage and Mac OSX preferred

Our company offers a relaxed corporate environment with virtual-office based staff.

If you have a good computer with dual monitors and a high-speed Internet connection, this might be the perfect opportunity for you. Send us your resume and an email cover letter detailing why you're the perfect fit for this position. A cover letter is required for consideration.

Unique Schedule - 9 a.m. - 2 p.m. PT plus emergency on-call M-F 6 p.m. to 5 a.m. PT

Salary: 36-42k, DOE, phone/internet reimbursement, Medical, 401K, Vacation, Wellness
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