Duties and Responsibilities of IT Technician, with emphasizes on Customer Service.
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Please read posting in its entirety before submitting your resume and cover letter, incomplete submissions will not be considered.
IT technicians collect system related issues form the clients through phone and email and analyze them to find out appropriate solutions for the client
They sometimes contact the clients face-to-face by visiting their workplace, home or companies to analyze the problems with the systems
Assist the clients in troubleshooting problems with the systems as well as help them in upgrading their systems if necessary
They help in creating setup for the computer systems and installation of the software and hardware in the systems
Provides help in system maintenance and periodic up-gradation of antivirus and other protections
They help in the recovery process of any accidentally lost data from the systems and any kind of assistance to the clients such as operating particular software or software system.
They sometimes prepare written documents and handle them to the clients as well as maintain a record of the previous up-gradations or help provided to the clients
Skills Required in IT Technician:
Proven practical experience with the following technologies: Windows Server 2003/2008/2013, Exchange Server 2003/2007 (2010 a plus), MS Office 2010, 2013, 2016, Outlook, QuickBooks, Active Directory, Citrix, Linux, Macs, Blackberry Server, Firewalls (Sonicwall, Watchguard, Calyptix, etc.), Kaseya, DNS, DHCP, VMW, VPN, and TCP/IP Version 4 and Version 6 are preferred.
Competent in using antivirus technologies and spyware technologies
Expertise in explaining technical issues and give instructions to troubleshoot system related issues
Excellent in analyzing the problems and finding errors in the systems
Up to date with current industry trends and efficiency in working with them
The Candidate needs to possess excellent customer service skills both verbal as well as written communication and should be able to provide guidance on telephones and email.
The Candidate needs to be familiar with reloading an operating system and knowing the difference between what an operating system is and what software is.
The Candidate needs to be familiar with basic building construction and ability to identify components within the wall.
The Candidate needs to be familiar with Low Voltage wiring and terminations for ethernet connections.
The Candidate needs to be familiar with TV mounting installation both commercial and residential installations.
The Candidate needs to be familiar with installing, configuring and troubleshooting various wireless access points and brands.
The Candidate needs to be familiar with AV systems to install, configure and troubleshoot.
Educational Requirements for IT Technicians:
It is not necessary that IT technicians should possess a degree in Computer Science. Passing a high school diploma or graduation in any field will make you eligible to acquire certification courses in any computer technologies which make you proficient in various computer technologies and troubleshooting issues of computer systems. Many companies hire such individuals. Possess a degree in Computer Science or Information Technology will however be an added advantage.
Even if you are a graduate or post graduate in Computer Science, you can pursue certification course in some technology which will help you gain expertise in that technology and increase employment opportunities for you. A certification means that you have been certified by the corresponding vendor, not a completion certificate. A completion of a certificate is great which means you have completed the course.
Reliable transportation is a must, willingness to go above and beyond the extra mile.
Being On Call and Dependable.
Being On Time is a must; if you are arrive on the scheduled appointment time, you are late.
Being able to read and understand instructions and execute them properly.
Being Responsive to client needs and respond to upper management.
Having the initiative to complete the task with minimum supervision.
Must adhere to corporate dress code policy.
Must be willing to complete the task at hand.
Must be able to communicate and troubleshoot thoroughly.
Must care and be able to think outside the box.
Must be willing to learn and follow established SOP (Standard Operating Procedures)
TV Installation, Low Voltage Cabling, AV connections, and configuration a plus.
2 Candidates are needed for this position.
If the above sounds like you please email us your resume, if not then please do not apply.
Real Computer Solutions