You will spend your days providing technical assistance and support for all hardware, software, and networking issues in our Hodgkin office as well as our remote locations. We are fast growing and deploying new system logistic company, with 5 remote offices .
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As a member of our team, your days will normally consist of the following activities:
-Create, change, and delete user accounts per request
-Installation, configuration and troubleshooting of software and hardware
-Monitor, maintain, and troubleshoot computer systems, mobile devices, and networks
-Support local and remote users, devices, and applications with Team Viewer
-Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when necessary
-Software updates, and other configurations as required
-Creates a positive customer support experience and builds strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude.
The ideal candidate will have strong customer service and organizational skills. To excel in these daily activities, Systems / IT Support Specialist would use following skills (not all of these are required, but highly desirable):
-BS degree in Information Technology or related field, or in lieu of degree, a combination of equivalent education and work experience
-3+ years of Active Directory experience
-Strong knowledge of Windows Desktop Operating Systems (7, 10) and Microsoft Office Suites
-Strong knowledge of Windows Server 2012 -2016
-Knowledge of TCP/IP, DHCP, DNS, LAN and basic VoIP concepts
-Exceptional customer service, communication, problem solving and analytical skills
-Ability to work well with employees at all levels
-Experience working in a fast-paced environment
-Employee must be able to use a computer and phone to conduct business. This includes the ability to use hands, talk, see, and hear. Required ability to push, physically handle, lift and carry objects up to approximately 50 lbs.
Please send resume with your contact info and work history