This job posting will be permanently hidden from you. Are you sure?

Remote Services Technician - technical support - job employment

JobPosting
City: Lakeland
Date: 04 Jan 2019
Category: Technical Support

Are you looking for the perfect job? STOP -- we have what you are looking for! Bonus paid after 90-days of employment for Perfect Attendance, Quarterly Bonus opportunities for all, not just a select few! Work from the comfort of your own home! Meet people from across the US, engage with our peers through dynamic chat and support groups! Paid training!

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of tech support and turnkey support center services, producer of SUPERAntiSpyware® anti-malware products, and the maker of Support.com® software. Support.com services and products help leading brands deepen their customer relationships. Customers want technology that works the way it's intended. By using Support.com services and software, companies can deliver a fantastic customer experience, leading to happier customers, greater brand loyalty and growing revenues.

The Remote Services Technician is an entry level role which provides inbound customer service support for basic troubleshooting and resolution of service related problems for high speed internet and wireless gateways work from your own home office. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high quality customer service experience. As a Remote Services Technician you will be fully trained to perform the following duties.

Work From Home | US - Multiple, United States

As a Work from Home member of this best-in-class technology services team you will:

Answer inbound calls and greet customers
Determine scope of customer issue in an effective and professional manner
Manage credit card processing when necessary
Encourage completion of customer survey
Effectively resolve customer issue in a timely manner
Properly document all customer interactions
Adhere to quality standards determined by company and client
Represent company in a professional and ethical manner
Maintain high level of customer satisfaction with focus on first call resolution
Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.
Skills:

Excellent written and oral communication skills
Ability to instantly connect with a customer
Ability to interpret a flow chart to deliver a work process
Ability to learn new technical concepts quickly
Communicate technical directions over the phone to inexperienced computer users
Excellent customer interaction skills
Desire to be a customer advocate
Strong organizational and multitasking skills
Ability to problem-solve
Ability to follow written instructions
Ability to work in a fast paced changing environment
Ability to work in a very structured environment with scheduled rest and meal periods
Type 30 to 40 words per minute
Responsibilities:

Home network setup and repair including:

Wireless configuration for all operating systems including Windows, iOS, OSx, and Android
Windows network configurations on XP, Vista, and 7, 8 and 10
Router configuration
Peripherals set up:

Game consoles
iPads and other tablets
Printer and/or folder sharing
Wireless printers
Customer Service:

Provide world-class customer service, remaining calm and professional while resolving sometimes complex issues
Provide customers with opportunities to enhance his/her product by up-selling when appropriate
Qualifications:


Minimum of 1 year experience setting up home networks (or equivalent technical training)
1 year of related experience in a customer service environment
Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
Successfully pass our technical test and complete our interview process
Maintain good attendance
Pass an extensive background check
Experience in the work from home environment is a plus
Must be at least 18 years
Minimum CPU Speed

2 Physical cores @ 2.7 GHz Processor or better
4 Physical cores @ 2.2 GHz processor or better
Minimum 4Gb RAM
Minimum vertical monitor resolution of 1080 pixels (1920x1080 or higher preferred)
Multiple monitors highly recommended
250 GB, 7200 RPM SATA hard drive or better
Internet connection speeds exceeding 10Mbps down and 2Mbps up
Satellite and/or Cellular connection (3g/4g) are not allowed
Windows 7 or higher including .NET 4.7 with all security patches applied
HTML5 Compliant Web Browser (IE11 or higher, Chrome, etc)
Antivirus Software.
Corded (Not wireless) noise cancelling USB Headset
Webcam​
Mouse must be external
Landline or cell phone


Working for Support.com:


During Training - $9.50 per hour*
$1000.00 Perfect Attendance Bonus paid after 90 days of perfect attendance
After 90 days of successful employment and perfect attendance - $10.25 per hour**
Testing required
Extra Hours Available & sometimes required
100% Work from Home
Medical, Dental, Vision benefits
401K plan
Paid Time Off & Floating Holiday Time
Paid Training
Promotional Opportunities
Employee Stock Purchase Plan
*$9.00 per hour plus $.50 cent per hour for reimbursement

**$9.75 per hour plus $.50 cent per hour for reimbursement upon successful completion of 90 days' perfect attendance

***You must submit an application at the link below to be considered for employment***

https://recruiting.adp.com/srccar/public/RTI.home?c=1142641&d=ExternalCareerSite&r=5000117480706#/

Support.com is an Equal Opportunity Employer

Views: 11