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SmartActionâ„¢ is a cutting-edge Intelligent Voice Automation (IVA/IVR) and digital customer self-service services company on a rapid growth trajectory. Our disruptive, yet well-proven technology, strong customer base, and financial strength, form a solid foundation for long-term viability.
Our solution is based on over 10 years of artificial intelligence research and development and is well positioned to fill the significant void between current technology and human call center agents. It is a unique solution within a rapidly expanding technology market for Cloud based AI solutions. We offer an energetic work environment, a great product, and operational and technical support, to enable the right candidate to be successful.
A Software Engineer on the Product Team is responsible for developing and maintaining the Company's Product offering and conducting cutting edge research in improving our technology. In this role, you will be using primarily C# to develop our AI products but you must have the ability to pick up or develop additional specialized programming languages as necessary. Additionally, you will participate in all phases of the software development life cycle including gathering requirements, design & architecture of systems and code, design of appropriate tests, coding and development. You will be expected to participate in code reviews and also general troubleshooting if necessary. You must be able to work under direction, especially during the early training process, and also independently or as a team member. After the initial learning phase of a few months, you will be expected to make significant contributions.
Job Location & Logistics
This person will work on our internal application development and infrastructure teams. This is a telecommuting FULL-TIME position with the company's offices located in Los Angeles, California. Some travel to company office will be required, especially during early training, and may also be required to customer sites based on need. Please note that this is a request for engineers only from this specific geographical vicinity; you must be a resident of Florida, and an individual representing yourself, and not be a recruiter.
Essential Job Requirements
â€¢ At least 4-8 years of experience
â€¢ Bachelor's degree or higher in Linguistics or computer science
â€¢ Ability to work with .NET framework in C#, C++
â€¢ Comfortable with LISP and Knowledge Programming
â€¢ Understanding of fundamental mathematical concepts and computer algorithms
â€¢ Ability to write efficient algorithms and create sophisticated data structures
â€¢ Understanding of machine learning technologies
More Specifically, the Engineer will
â€¢ Participate in architecture, design and code reviews
â€¢ Design and implement algorithms and write code
â€¢ Contribute to research within the company
â€¢ Keep abreast of new technological developments and suggest adoption as necessary
Other Personal Characteristics
â€¢ Intelligent, bright, conceptual thinker and a quick learner with the ability to quickly assess a situation and generate new insights and usable ideas
â€¢ A leader as well as a team player who takes responsibility for results
â€¢ Ability to positively influence others to achieve goals
â€¢ Good chemistry and fit with the firm's culture; a constructive positive attitude; mature and self-confident; a consensus builder and team player
â€¢ Creative and curious, able to develop new and innovative solutions to complex problems
â€¢ Outstanding reputation of professional integrity with the expectation of being personally credible within the organization