Mid-sized Thousand Oaks financial services company seeks bright and articulate person with strong negotiations skills.
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The ideal candidate will possess and demonstrate the following:
â€¢ Ability to handle high call volume
â€¢ Ability to adhere to all state, federal, regulatory and client guidelines
â€¢ Excellent written and verbal communication skills are a must
â€¢ Minimum of 1 year collections, telemarketing, sales, or call-center experience preferred.
â€¢ Previous skip-tracing and/or research experience a plus.
Duties of a collector include, but are not limited to:
â€¢ Utilize collection demand scripts;
â€¢ Adapt scripts to collection calls in order to respond effectively to debtor disputes and /or challenges;
â€¢ Research accounts with state and federal regulatory bodies to verify the debtor entity;
â€¢ Review collection accounts and determine best method(s) for locating debtors;
â€¢ Determine and verify debtors' whereabouts, employment, earnings, liabilities, assets, and ability to pay via skip tracing and other activities;
â€¢ Handle an inventory of a minimum of 200 accounts while consistently achieving monthly collection goals;
â€¢ Ability to prioritize and stay current on all accounts assigned;
â€¢ Use collection program(s) to monitor accounts for collection activity, including scheduled payments;
â€¢ Input concise notes of all collection activity into the appropriate collection system;
â€¢ Investigate, evaluate, and analyze financial statements, credit reports, employment status, and/or assets in order to determine the debtor's ability to pay;
â€¢ Negotiate and maintain payment arrangements based on evaluation of the debtor's financial position;
â€¢ Negotiate payment in full and/or settlement of the account based on evaluation of the debtor's financial position;
â€¢ Collect and archive information received from debtors;
â€¢ Adhere to assigned work schedule and hours;
â€¢ Attend and participate in all training classes and or meetings requested by management.
â€¢ Bilingual preferred: Spanish.
Benefits include competitive wages, 401k, health, dental, vision, paid vacation, holiday, and sick pay