Help Desk Analyst
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Blue Sentry (bluesentryit.com)is seeking an experienced, motivated and energetic help desk analyst to join our team. If you have a passion for troubleshooting and solving customer problems, we want to speak with you. We have opportunity for and expect growth in SysOps and DevOps roles. We are an AWS centric consulting company of about 25 employees and quickly expanding.
If you love a commute then this 100% remote job isn't for you! If you want to expand your knowledge and grow in your career path of being an engineer, we will help!
Key Roles and Responsibilities Include:
Serve as the primary engineer on help desk coverage during your assigned shift
Manage and resolve help desk tickets
Provide client response and solutions within documented service level agreements
Monitor alarms and proactively address issues before they become a problem
Troubleshoot and resolve tickets and alarms
Update client runbooks and standard operating procedures
Add to the Blue Sentry knowledge base of incident resolutions and known errors
Identify trends and patterns in incidents
Provide excellent customer service and communication to clients
Experience troubleshooting systems including, but not limited to: Windows, Linux, web applications, databases and AWS infrastructure/services
Windows server administration experience
Linux server administration experience
VPN configuration and user management
Experience using a ticketing system such as Zendesk
Experience with JIRA and Confluence (preferred, not required)
Knowledge of network infrastructure (load balancers, DNS, NAT servers, bastion hosts, etc.)
Ability to work in a console/GUI as well as the command line
Submit your resume with contact information and preferred time to be contacted.