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IT Field Engineer - systems / networking - operations job employment

City: Chicago
Date: 26 Aug 2018
Category: Systems / Network

We provide IT services to small and mid-size businesses within a 10 to 15 mile radius of Buffalo Grove, IL and are looking for an energetic information technology professional who is experienced at desktop support, networking solutions and cloud applications. As a field engineer you will work onsite at client locations to install new desktops, laptops and tablets and will troubleshoot and repair existing devices that are experiencing issues. As an employee, you will be the face of our company to our clients and will have the opportunity to work with many different types of organizations. You will be an integral part of a multi- disciplined team that works in a virtual environment, both from your home and onsite at our client's offices. Opportunity to learn more advanced skills (servers, networking, etc.) based on interest.

Technical Skills
• Desktops, Laptops & Tablets - Microsoft Windows, Office365, Active Directory and Apple iOS
• Security Management - Anti-Virus, Anti-Spam, Malware and OpenDNS
• Networking - Routers, Firewalls, Printers and Switches - Wireless Devices, Access Points and VPN's
• Cloud - Backup Solutions, Hosted Exchange and File Sharing

Duties and Responsibilities
• Desktop, Laptop & Tablet Installation and Troubleshooting
• Security, Networking and Cloud Setup, Troubleshooting and Configuration Management
• Scheduling, Documentation and Ticket Management

Personal Attributes Required To Succeed
• Attention to detail and quality of work
• Good at time-planning and organizational skills
• Passion for customer service and follow through
• Ability to multi-task and handle "chaos" effectively
• Integrity, passion & strong desire to achieve and succeed
• Willingness to work varied hours to meet client's schedule
• Resourcefulness when confronted with unforeseen dilemmas
• Excellent communication with technical and non-technical people
• Perseverance--an unwillingness to give up, even when discouraged

Candidate will work independently, from home and at client locations with minimal direct supervision. Access to a private and secure home office work space is a requirement. As most clients are suburban, candidate ideally will reside near the location of our clients (10 to 15 mile radius of Buffalo Grove, IL) and needs to be willing to travel to customer locations on a regular basis. Access to a car in good working order is a requirement. Paid time off. Compensation based on experience.
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