Our company logistimatics.com, a tech startup, sells a hardware device and monthly service to customers in the US. We are hiring a part-time employee to help us handle phone calls, chat requests and customer support tickets. This is a remote position.
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The hours would be something like this (with some flexibility):
M-F 8:00am - 11:00am
Sat, Sunday a few hours, occasionally
If you want to be part of a small, dynamic company where your work matters, please contact us.
The ideal candidate:
-Is tech savvy and knows their way around cloud-based apps
-Can troubleshoot problems
-Is a good teacher and can explain how the product works
-Can multitask (type on a chat and talk on the phone at the same time!)
-Is thorough and detailed
-Is collaborative, creative and cares about what they do!
Hours per week: 20-25, flexible. Some on site training will be required at our office in downtown Greensboro.
If you're great with customers, a patient person and reliable please send the following information:
1- A description of customer service work you have done and any relevant experience you may have
2- A few notes about your technical proficiency (how good are you at working with cloud based apps, phone apps and hardware?)
No phone calls please...thanks!