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Customer service and tech support for startup - Remote - technical support - job employment

City: Greensboro
Date: 10 Jul 2018
Category: Technical Support

Our company, a tech startup, sells a hardware device and monthly service to customers in the US. We are hiring a part-time employee to help us handle phone calls, chat requests and customer support tickets. This is a remote position.

The hours would be something like this (with some flexibility):

M-F 8:00am - 11:00am
Sat, Sunday a few hours, occasionally

If you want to be part of a small, dynamic company where your work matters, please contact us.

The ideal candidate:
-Is tech savvy and knows their way around cloud-based apps
-Can troubleshoot problems
-Is a good teacher and can explain how the product works
-Can multitask (type on a chat and talk on the phone at the same time!)
-Is thorough and detailed
-Is collaborative, creative and cares about what they do!

Hours per week: 20-25, flexible. Some on site training will be required at our office in downtown Greensboro.

If you're great with customers, a patient person and reliable please send the following information:
1- A description of customer service work you have done and any relevant experience you may have
2- A few notes about your technical proficiency (how good are you at working with cloud based apps, phone apps and hardware?)

No phone calls please...thanks!
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