We are seeking Smart Home Device Technical Support Specialists, as Independent Contractors to join our team at Truthing.
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What is Truthing?
Truthing connects tech gurus with users who need immediate assistance with their smart home devices.
â€¢ Earn great money:Â The more service requests you resolve, the more you earn.
â€¢ Flexible schedule:Â Make your own schedule and earn anytime, day or night.
â€¢ Easy On-boarding:Â A simple sign-up and profile review, and you're ready to go
â€¢ Get paid weekly:Â Earnings are deposited into your bank account weekly.
What you will be doing:
As a member of our Technical Specialist Network, you will be troubleshooting Smart Home Device related issues for users through our mobile app.
Skills and Experience:
â€¢ You must be at least 18 years of age
â€¢ Strong verbal communication skills in English is a must.
â€¢ An understanding of IoT technologies such as HomeKit, IFTTT, Zigbee, Z-Wave and other API integrations
â€¢ Solid grasp of Wireless/Wi-Fi troubleshooting methodologies
â€¢ Experience troubleshooting Smart Home devices like Nest, Ecobee, Philips Hue, Wink, Smartthings, etc. (Professional or otherwise)
â€¢ The aptitude to learn and adapt to new technology
â€¢ Patience and ability to handle high stress situations
â€¢ Basic technical/troubleshooting skills (if you're the resident IT person in the family, we're looking for you!)
Nice to Haves
â€¢ Professional Call Center/Customer Service experience
â€¢ Professional experience supporting one or more Smart/Connected Products
â€¢ Own and actively use one or more Smart/Connected products