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Smart Home Device Technical Support Specialist-Independent Contractor - technical support - job employment

City: San francisco bay area
Date: 05 Jun 2018
Category: Technical Support

We are seeking Smart Home Device Technical Support Specialists, as Independent Contractors to join our team at Truthing.
What is Truthing?
Truthing connects tech gurus with users who need immediate assistance with their smart home devices.
• Earn great money: The more service requests you resolve, the more you earn.
• Flexible schedule: Make your own schedule and earn anytime, day or night.
• Easy On-boarding: A simple sign-up and profile review, and you're ready to go
• Get paid weekly: Earnings are deposited into your bank account weekly.
What you will be doing:
As a member of our Technical Specialist Network, you will be troubleshooting Smart Home Device related issues for users through our mobile app.
Skills and Experience:
• You must be at least 18 years of age
• Strong verbal communication skills in English is a must.
• An understanding of IoT technologies such as HomeKit, IFTTT, Zigbee, Z-Wave and other API integrations
• Solid grasp of Wireless/Wi-Fi troubleshooting methodologies
• Experience troubleshooting Smart Home devices like Nest, Ecobee, Philips Hue, Wink, Smartthings, etc. (Professional or otherwise)
• The aptitude to learn and adapt to new technology
• Patience and ability to handle high stress situations
• Basic technical/troubleshooting skills (if you're the resident IT person in the family, we're looking for you!)
Nice to Haves
• Professional Call Center/Customer Service experience
• Professional experience supporting one or more Smart/Connected Products
• Own and actively use one or more Smart/Connected products
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