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Master Engineer with Networking Emphasis - technical support - job employment

City: Austin
Date: 11 Apr 2018
Category: Technical Support

Master Engineer (Greater Austin)

Compensation: DOE
Employment type: Full-time

We are a boutique technology service firm located in Austin looking for a full-time, Master Engineer that will be responsible for providing escalated support (and first tier support as needed) to clients over phone, email and chat. This person will be responsible for delivering fast, quality support to customers with an exceptional level of professionalism and a supreme focus on customer service.

Requirements of all staff:
• A great attitude, regardless of the circumstance
• A desire to learn job functions outside of their given position
• Conscientious about documentation and internal procedures
• Attention to detail, especially when customer facing
• Ability to write in a concise and easy to understand manner and speak to customer in terms they can understand
• Drive to learn new technology and get excited about what coming next in the industry
• Ability to manage your daily tasks with little oversight, working from home, office or on a customer's site
• Ability to follow instructions and take constructive criticism/coaching

Requirements of the position:

Desktop Support (Yes, even L2's do that here)

At least 1/3 of the following:

Virtualization Expertise
Hyper V
Networking Expertise (Functionally a CCNP+, certifications a plus but not required)
Cisco Meraki
Dell Networking
Microsoft Specialty
DNS and other related AD-provided services
MS Exchange Server / O365 Exchange online mastery

To apply for this position, please forward your resume in PDF as well as a brief email containing the following:

• Why you feel like you're perfect for this job
• A brief list of your passions outside of IT
• A short story of the best customer service you've ever received

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