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Software Solution Support Technician - technical support

City: Vancouver
Date: 10 Apr 2018
Category: Technical Support

Immediate opening for a Software Support Technician. A tremendous emphasis is placed on superior customer service, problem-solving, strong English communication skills and follow-through with a positive, upbeat attitude.

You will be working alongside our Software and Technology Team to provide tier 1(first-line support to our customers) by answering how-to & technology related requests and delivering clear directions over the phone, via Email or Webex.

We are using technology like RFID, Wireless, IoT, Mobility.
Check out some of our facts; over 25 years in business, and some of the most amazing clients on the planet.

This may include, but not be limited to; systems implementation assistance, configuration, and troubleshooting.

Other job duties might include writing documentation, documenting of software implementation at the client side, working with the data conversion tools developed internally, includes troubleshooting skills and patience with clients.

Attributes required as part of your daily tasks:

• Great with people
• Great Communication Skills
• Willingness to learn
• A hard worker by nature
• Ability to work independently as well as with our "family-like team"
• Passion, or the willingness to become immersed in work
• Excellent written and oral English communication skills
• Good listening skills, perseverance, and a strong work ethic
• You are known for your customer service skills and can-do attitude.

To Apply for this position submit your resume and cover letter

For additional details go to

About the product(s) you will be trained on and be supporting, go to

Easy access to office via bus and free parking if you drive.
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