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Fortinet Firewall Support - systems/networking

City: Kelowna / okanagan
Date: 14 Mar 2018
Category: Systems / Network

Remote Job Description:

PCS is a visionary player in the managed security space. For 21 years, we have been leading the security industry with advanced, 'ahead of the times' security solutions. We don't seek to become the biggest MSSP; we just want to be the best. We are laser focused on helping our customers stay ahead of the threats and have a long tradition of doing just that.

Founded in 2001, PCS, has been an industry pioneer, and recognized innovator within the managed security industry with over a decade of experience in optimizing security technology and operations expertise that can be blended into a subscription based managed service.

Our clients range from Fortune 500 to Mid-enterprise and small businesses in a variety of industries including financial services, healthcare, retail, e-commerce, hospitality, government, utilities, energy, entertainment, manufacturing, biomedical, and many others.

Are you tired of bureaucracy and doing the same thing day after day?
We are a company where you will be able to make a direct impact on both the product and company culture. Your opinions matter and are listened to.
Our culture is collaborative, one that respects and appreciates you for your unique skills.
You will be challenged and learn new skills in the latest technologies.
You will be able to work on a variety of projects and will not get bored!
We enjoy a flexible work schedule and casual work environment.
This is your chance to make a difference, take the next step in your career with a company that offers promotional opportunities, training and a long-term career path.
If you are looking to take the next step in your career and expand your learning opportunities in a rapidly growing company, we want to talk to you! We are looking for a talented Jr. Firewall Engineer to join our team of professionals. PCS is undergoing tremendous growth and success in the managed cyber-security space and we are offering an amazing career growth opportunity in the exciting and fast-paced high tech world for the right candidate.

Required Experience:
We are seeking a Jr. Firewall Engineer who creates a positive customer support experience and ensure a timely resolution and or escalation of customer tickets. Our ideal candidate is someone who has experience supporting customers in an I.T., Security Operations Center, or working with call center tracking tools to troubleshoot, configure servers, networks, or security devices is preferred. The ideal candidate will have familiarity or hands-on experience with Cisco or FortiGate Firewalls.
The Jr. Firewall Engineer will analyze and resolve incidents and requests regarding use of application software or hardware. Other responsibilities include to log and track incidents and requests from identification through resolution. Document resolutions and updates self-help and staff knowledge bases and documentation, as needed.
This role entails provisioning services to add a customer or migrate a customer to a new firewall platform. Another requirement is to support firewall installation with customers and perform managed Firewall on-boarding. A candidate with experience with troubleshooting access, turning on and applying UTM features, tagging and configuring UTM profiles, setting up IPSEC and SSL VPNs, supporting and troubleshooting FortiAP's and Wi-Fi for clients, and configuring and or installing IPS and IDS is a plus. Proficiency in troubleshooting and configuring servers, networks, or security devices.
Keyword: Cisco or Fortigate Firewalls, FortiAP's, Wi-Fi , ticket queue, install IPS, IDS, cybersecurity, troubleshoot, configure servers, networks, security devices, Provisioning Services, FSSO, VPN , CLI experience a plus
From: PCS
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