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Cloud Operations Technician - technical support - job employment

City: Los angeles
Date: 06 Feb 2018
Category: Technical Support

About the Company

Reliam is an expert consulting and managed services provider for public cloud platforms including Amazon Web Services and Microsoft Azure. Businesses across industries depend on Reliam to expertly and securely architect, migrate, manage, and optimize their cloud environments. A certified partner of both AWS and Azure and backed by 16 years' of experience, Reliam enables customers to focus on business and product development - and not on actively managing cloud infrastructure. Because of its proven cloud optimization strategies, Reliam consistently reduces customers' IT spend while maintaining industry-leading SLAs.

About the Job

We are currently looking for talented engineers who love technology and making a positive impact! We are a rapidly growing organization and provide great benefits and compensation.

If you are an experienced Cloud Operations Technician that can adapt quickly and operate in a fun but fast paced environment, look no further!

As Cloud Operations Technician your tasks may vary day-to-day but primarily will focus on best-of-class support for internet applications, including technical optimization and configuration. The ideal candidate will be able to adapt seamlessly to the organization and the customers we serve, be technically savvy, and must enjoy learning new technologies!

Specific Duties and Responsibilities

- Participates in 24/7 technical support coverage across the internet environment and applications
- Creation of thorough specifications to adhere to change control policies
- Provide responsible, timely, detailed status of progress and expectations
- Drive to change and constantly improve the service that is delivered to the customer with minimum disruption
- Hands-on experience with typical project and system/customer support: planning, coordinating, hardware selection, software selection and use, customer education and support, vendor liaison, troubleshooting, problem resolution, product evaluation, and documentation
- Ability to work natively in a mixed Windows/Linux environment and can fully comprehend and implement hybrid architectures
- Strong network configuration knowledge (Firewalls, VPN, Routers/Switches, and Load Balancers)
- Actively maintain server High Availability (HA) across clusters and load balancers
- Manage high volume networks and large traffic websites
- Actively manage server and database backups, perform kernel level system tuning, and can handle additional System Administration tasks as defined
- Adhere to standards
- Work with all types of people and ability to communicate with a broad spectrum of individuals

Required Skills

- AWS Associate Certification
- Minimum 1-3 years of System Administration experience working with multiple clients
- Experience in the implementation, management and administration of Enterprise systems tools and processes
- Technically minded and understands a wide range of system platforms
- Clear comprehension of the overall IT infrastructure and application stack
- Ability to work in a multilingual/cultural environment
- Ability to produce and roll out processes and tools in order to improve effectiveness
- Analytical skills to assist in the resolution of complex issues that may be time sensitive
- Ability to provide high-level support for technical clients
- Significant experience in Bash, Perl, Ruby or Python scripting
- Clear understanding of various network topologies
- Experience with Apache, nginx, Tomcat, IIS, and varnish
- Direct experience managing MySQL and/or SQL Server
- Experience building and administering LAMP, RoR, Java, and/or ASP.NET web application environments
- Experience working with multiple Linux distributions (Ubuntu, CentOS), BSD, and Solaris
- Solid understanding of network protocols
- Experience with DNS and LDAP
- Experience granting SSH and RDP access
- Experience with Xen Server 6+/Virtualization
- Ability to estimate effort to complete tasks
- Ability to plan, organize, schedule, and manage activities
- Experience with multiple technologies and design techniques
- Excellent oral/written communication and organization skills

Preferred Skills

- Experience working with external vendors and consulting engagements
- Experience working with interactive media agencies
- AWS Pro certifications a plus
- Must be able to work independently and show excellent initiative

Although the posting is for Los Angeles, CA, we are open to considering candidates in other locations. If you feel that you can add value to our company and make a difference for our clients and meet most and/or all of the above criteria please submit your resume to join our team!

To submit your resume please follow this link:
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